Resident Services Manager - Community Experience Lead

Thesciongroupllc; North Carolina; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Floating holidays

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group LLC is hiring a Resident Services Manager to lead a high-quality living experience for residents across leasing, marketing, and compliance initiatives. This on-site role requires strong interpersonal skills, crisis management, and a proactive approach to engagement and community building.

You will oversee leasing, emergencies, and resident relations, while coordinating with property teams to ensure smooth operations, reporting, and compliance.

Qualifications

• 2+ years of experience in property management, leasing, or resident services.
• Strong interpersonal, conflict resolution, and customer service skills.
• Ability to handle crisis situations and manage sensitive conversations.

Responsibilities

• Lead reputation management initiatives across review platforms and internal feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backup follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• Assume responsibility for ETM staff in the absence of the General Manager.

Skills

Interpersonal skills

Conflict resolution

Customer service

Crisis management

Organizational skills

MS Office

Entrata familiarity

Social media management

Tools

Entrata (Property Management System)

Microsoft Office

Social Media Platforms

Job description

The Scion Group LLC is hiring a Resident Services Manager to lead a high-quality living experience for residents across leasing, marketing, and compliance initiatives. This on-site role requires strong interpersonal skills, crisis management, and a proactive approach to engagement and community building.

You will oversee leasing, emergencies, and resident relations, while coordinating with property teams to ensure smooth operations, reporting, and compliance.