Resident Experience & Operations Lead

Thesciongroupllc; Virginia (MN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Floating holidays

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group LLC is hiring a Resident Services Manager to foster a high-quality living experience for residents. You will oversee resident satisfaction, communications, and engagement while supporting leasing, marketing, and compliance initiatives.

Strong interpersonal skills, detail-oriented approach, and ability to handle sensitive situations are required. This is a full-time, on-site role with potential cross-community support within the portfolio.

Responsibilities

• Lead reputation management initiatives across review platforms and internal feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager, such as during PTO or vacancies.

Job description

The Scion Group LLC is hiring a Resident Services Manager to foster a high-quality living experience for residents. You will oversee resident satisfaction, communications, and engagement while supporting leasing, marketing, and compliance initiatives.

Strong interpersonal skills, detail-oriented approach, and ability to handle sensitive situations are required. This is a full-time, on-site role with potential cross-community support within the portfolio.