Resident Services & Maintenance Manager (On-Call)

Northpoint Development, Inc.; Kansas City (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with 100% match up to 6%

Scholarships and paid professional dev

$2,000 annual HRA and HSA contribution

Living Generously program with 100% CH

Job summary

NorthPoint Development, Inc. is seeking a Service Manager to lead on-site maintenance for our multi-family communities.

The role focuses on timely handling of resident requests, troubleshooting and completing repairs across plumbing, HVAC, appliances, carpentry, and electrical systems. Ideal candidates bring proven leadership, excellent customer service, and strong communication skills, with ability to multi-task, stay organized, and manage after-hours emergencies.

Qualifications

• High School diploma or equivalent.
• EPA Universal HVAC certification for refrigerant handling is preferred.
• Experience in property maintenance or multifamily housing is a plus.

Responsibilities

• Ensure resident service requests are handled promptly.
• Troubleshoot and perform repairs (plumbing, HVAC, appliances, carpentry, electrical).
• Maintain exterior and interior areas to meet high living standards.
• Ensure compliance with Fair Housing and safety regulations.
• Be on-call for after-hours emergencies and weekends.

Skills

Leadership

Team building

Customer service

Communication

Multi-tasking

On-call readiness

Problem solving

Safety compliance

Education

High School diploma

Tools

Hand tools

Power tools

Measuring devices

HVAC equipment

Job description

NorthPoint Development, Inc. is seeking a Service Manager to lead on-site maintenance for our multi-family communities.

The role focuses on timely handling of resident requests, troubleshooting and completing repairs across plumbing, HVAC, appliances, carpentry, and electrical systems. Ideal candidates bring proven leadership, excellent customer service, and strong communication skills, with ability to multi-task, stay organized, and manage after-hours emergencies.