Resident Services & Leasing Concierge

Greystar; Naples (FL); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Birthday off

Onsite housing discount

Sabbatical after 10 years

Job summary

Greystar is seeking a Concierge to organize, coordinate, and implement resident services and programs, while supporting the sales process with the Community Manager and Sales Consultant. The role contributes to achieving occupancy, revenue, and retention goals for the community.

The Concierge will assist with all aspects of sales and marketing for the community and help ensure a positive resident experience.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar is seeking a Concierge to organize, coordinate, and implement resident services and programs, while supporting the sales process with the Community Manager and Sales Consultant. The role contributes to achieving occupancy, revenue, and retention goals for the community.

The Concierge will assist with all aspects of sales and marketing for the community and help ensure a positive resident experience.