Resident Services Lead for Supportive Housing

Foundation Communities / Buckingham Mutual Housing; Austin (TX); On-site; USD 62,000 - 69,000; Full time

Job summary

Foundation Communities in Austin, TX is seeking a Supportive Housing Program Manager to lead the resident services team in a busy SRO community, helping residents maintain stable housing and improve well‑being.

This exempt, full‑time role blends program leadership, staff supervision, and direct case management, collaborating with property management, healthcare providers, and community partners to ensure residents access necessary supports and resources for lasting housing stability.

Qualifications

• Bachelor’s degree in social work, human services, public health, or a related field or equivalent professional experience.
• 3+ years of experience in supportive housing, case management, or related social services.
• 1+ years of experience supervising staff.
• Experience supporting individuals with complex needs, including behavioral health, substance use, or housing instability.
• Demonstrated ability to build relationships with residents, staff, and community partners.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Provide direct case management and care coordination as needed, focusing on housing retention and resident goals.
• Supervise Supportive Services Coordinators and Supported Employment staff and oversee onsite contracted employees.
• Lead the Resident Services program for a supportive housing SRO community, ensuring services support housing stability and resident well-being.
• Partner closely with Property Management and community providers to coordinate services and respond to resident needs.
• Monitor program data and support outreach strategies and reporting for funded programs; track expenses within budget guidelines.

Skills

Case management

Team leadership

Crisis intervention

Resident engagement

Staff supervision

Education

Bachelor's degree in social work, human services, public health, or related field

Job description

Foundation Communities in Austin, TX is seeking a Supportive Housing Program Manager to lead the resident services team in a busy SRO community, helping residents maintain stable housing and improve well‑being.

This exempt, full‑time role blends program leadership, staff supervision, and direct case management, collaborating with property management, healthcare providers, and community partners to ensure residents access necessary supports and resources for lasting housing stability.