Supportive Services Program Manager - Waterloo Terrace

Foundation Communities / Buckingham Mutual Housing; Austin (TX); On-site; USD 62,000 - 69,000; Full time

Job summary

Foundation Communities in Austin, TX is seeking a Supportive Housing Program Manager to lead the resident services team in a busy SRO community, helping residents maintain stable housing and improve well‑being.

This exempt, full‑time role blends program leadership, staff supervision, and direct case management, collaborating with property management, healthcare providers, and community partners to ensure residents access necessary supports and resources for lasting housing stability.

Qualifications

• Bachelor’s degree in social work, human services, public health, or a related field or equivalent professional experience.
• 3+ years of experience in supportive housing, case management, or related social services.
• 1+ years of experience supervising staff.
• Experience supporting individuals with complex needs, including behavioral health, substance use, or housing instability.
• Demonstrated ability to build relationships with residents, staff, and community partners.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Provide direct case management and care coordination as needed, focusing on housing retention and resident goals.
• Supervise Supportive Services Coordinators and Supported Employment staff and oversee onsite contracted employees.
• Lead the Resident Services program for a supportive housing SRO community, ensuring services support housing stability and resident well-being.
• Partner closely with Property Management and community providers to coordinate services and respond to resident needs.
• Monitor program data and support outreach strategies and reporting for funded programs; track expenses within budget guidelines.

Skills

Case management

Team leadership

Crisis intervention

Resident engagement

Staff supervision

Education

Bachelor's degree in social work, human services, public health, or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Supportive Housing Services Full Time Austin, TX, US

2 days ago Requisition ID: 1987

Salary Range: $62,000.00 To $69,000.00 Annually

FOUNDATION COMMUNITIES JOB DESCRIPTION

JOB TITLE

Supportive Housing Program Manager

REPORTS TO

Senior Program Manager

DEPT/DIV

Supportive Housing

WORK LOCATION

Zilker Studios

FLSA STATUS

EXEMPT/Full-Time

RATE

$62,000-68,000/Annually

Position Description

The Supportive Services Program Manager leads the resident services team in a supportive housing Single Room Occupancy (SRO) community and plays a key role in helping residents maintain stable housing and improve their health and well-being.

This role combines program leadership, staff supervision, and direct case management while collaborating with property management, healthcare providers, and community partners to ensure residents have the support they need to remain successfully housed. The Program Manager helps ensure residents have access to the support and resources they need to remain successfully housed.

We are seeking a collaborative, organized, and compassionate professional with experience in case management, crisis intervention, and team leadership, ideally within supportive housing, behavioral health, or homelessness services.

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Primary Duties/Responsibilities

• Resident Support and Engagement:
  • Provide direct case management and care coordination as needed, focusing on housing retention and resident goals.
  • Support residents in accessing community resources including healthcare, behavioral health, employment, and benefits.
  • Develop and coordinate on-site programs, groups, and activities based on resident interests and feedback
• Team Supervision:
  • Supervise Supportive Services Coordinators and Supported Employment staff and oversee onsite contracted employees.
  • Provide guidance, support, and regular feedback to staff to ensure high-quality services and professional development.
• Lead the Resident Services program for a supportive housing SRO community, ensuring services support housing stability and resident well-being.
• Partner closely with Property Management and community providers to coordinate services and respond to resident needs.
• Program Operations & Documentation:
  • Ensure services and resident contacts are documented in compliance with grant requirements and agency systems.
  • Track program data and support outreach strategies and reporting for funded programs.
  • Monitor program expenses and resident assistance funds within budget guidelines.
• Collaboration & Community Partnerships:
  • Maintain open communication with internal teams and external partners to support resident success.
  • Assist with community engagement and awareness activities related to supportive housing.

Required

• Bachelor’s degree in social work, human services, public health, or a related field or equivalent professional experience
• 3+ years of experience in supportive housing, case management, or a related social services field
• 1+ years of experience supervising staff
• Experience supporting individuals with complex needs, including behavioral health, substance use, or housing instability
• Demonstrated ability to build relationships with residents, staff, and community partners
• Strong organizational skills and ability to manage multiple priorities

Preferred

• Experience in supportive or affordable housing settings
• Experience collaborating with property management and/or healthcare providers

Working Conditions/Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is seated in an office setting and is regularly required to see, talk and hear. The employee frequently is required to stand, walk, and sit. The employee frequently required to use hands. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Work environment: The work conditions usually take place in a office setting, but may include an outdoor setting intermittently. The noise level in the work environment is usually moderate/high.As an organization committed to diversity, equity, and inclusion we seek applicants from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.