Resident Services & Housing Support Specialist

Chattanooga-Housing-Authority; Chattanooga (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

The Chattanooga Housing Authority seeks a qualified individual for a full-time Community Services Representative to support the Housing Operations Department. This role will handle a broad range of administrative tasks and ensure compliance with CHA policies.

Responsibilities include resident intake and move-in processes, rent collection and posting in the Elite system, and coordination with case management for supportive services. Strong communication and confidentiality are essential.

Qualifications

• High school diploma or GED required; 1–3 years admin/office support preferred.
• Experience with housing programs and tenant relations is a plus.
• Strong communication and confidentiality skills are essential.

Responsibilities

• Handle resident questions, requests, and complaints in CHA policy.
• Manage resident intake/move-in: waiting list, offers, orientations, leases.
• Process rent payments and post in Elite system per CHA procedures.
• Coordinate with case management and maintenance for service needs.
• Prepare reports and maintain participant files per HUD/CHA rules.

Skills

Interpersonal skills

Communication

Office equipment

Independent worker

Bilingual desirable

Math skills

Report writing

Office software

Housing laws knowledge

CHA software

Education

High school diploma/GED

1–3 years admin experience

Public housing knowledge

Tools

Microsoft Word

Microsoft Excel

Housing operations software

Elite system

Job description

The Chattanooga Housing Authority seeks a qualified individual for a full-time Community Services Representative to support the Housing Operations Department. This role will handle a broad range of administrative tasks and ensure compliance with CHA policies.

Responsibilities include resident intake and move-in processes, rent collection and posting in the Elite system, and coordination with case management for supportive services. Strong communication and confidentiality are essential.