Resident Services Advocate

Chattanooga Housing Authority; Chattanooga (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Chattanooga Housing Authority seeks a Community Services Representative for a full-time role focused on administrative support for the Housing Operations Department and front-line resident services in the CHA system.

The position involves handling intake, rent collection, inquiries, and coordination with case management while maintaining confidentiality and adherence to HUD and CHA policies. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• 1–3 years of administrative support experience preferred.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Handles resident questions, requests, and complaints in a patient, polite manner following CHA policies.
• Manages resident intake and move-in process including waiting lists, unit offers, orientations, leases, and inspections.
• Collects and deposits rent payments and ensures accurate posting in Elite tenant accounting system.
• Interacts with residents to enforce lease/program requirements; refers unresolved issues to the Community Manager.
• Creates work orders from resident requests for maintenance processing.
• Directs residents to case management for supportive services.
• Conducts housekeeping inspections and prepares related reports.
• Walks site grounds to ensure safety and attractiveness of units and surroundings.
• Performs eligibility interviews for interim and annual reviews and verifies information.

Job description

The Chattanooga Housing Authority seeks a Community Services Representative for a full-time role focused on administrative support for the Housing Operations Department and front-line resident services in the CHA system.

The position involves handling intake, rent collection, inquiries, and coordination with case management while maintaining confidentiality and adherence to HUD and CHA policies. Strong communication and organizational skills are essential.