Resident Services Front Desk Coordinator

PruittHealth; Austell (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

PruittHealth in Austell, GA is hiring a Receptionist HCC to support day-to-day administrative and receptionist functions under the Office Supervisor. The role emphasizes confidentiality and precise handling of documents, with a focus on smooth facility operations.

Responsibilities include answering calls, managing mail, assisting with payroll-related tasks, greeting visitors, and maintaining resident and staff records, while upholding privacy and policy compliance in a healthcare setting.

Qualifications

• High school diploma or equivalent.
• At least six (6) months experience in payroll, insurance and/or clerical position.
• Courses in payroll, bookkeeping, office procedures, and other related subjects.

Responsibilities

• Answers incoming telephone calls and direct to appropriate person or department.
• Maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information.
• Types documents, reports, letter, etc. at least 50 words per minute with high accuracy.
• Remains at repetitious tasks for long periods of time while completing paperwork, etc.
• Recognizes, respond to and/or report resident emergency situations immediately.
• Maintains strict confidentiality on all facility data.
• Communicates with and support residents, families, visitors, etc.
• Maintains privacy of records, conditions and other information relating to residents, employees and facility.
• Performs assigned tasks in accordance with policies and procedures, and as instructed by the Administrator.
• Notifies supervisor of pending absence or tardiness within the time frame described in personnel handbook.
• Prepares and mail statements in accordance with established billing procedures.
• Assists in preparing time cards and distributing payroll checks.
• Maintains current file and listing of residents, emergency phone numbers of on-call personnel, key personnel, etc.
• Greets visitors, guests, residents, sales people and others, and monitor or report suspicious persons or situations to the Administrator.
• Receives, sorts and distributes mail as directed.
• Refers difficult and conflicting interactions or situations to Administrator or appropriate department head.
• Conducts annual salary and wage surveys and reports finding to the Administrator.
• Assists in reporting complaints and grievances from residents, families, visitors and partners.
• Assists with completing forms, reports, etc., that are not considered as essential functions.
• Assists with supply inventory.

Skills

Payroll experience

Clerical skills

Communication

Education

High school diploma or equivalent

Job description

PruittHealth in Austell, GA is hiring a Receptionist HCC to support day-to-day administrative and receptionist functions under the Office Supervisor. The role emphasizes confidentiality and precise handling of documents, with a focus on smooth facility operations.

Responsibilities include answering calls, managing mail, assisting with payroll-related tasks, greeting visitors, and maintaining resident and staff records, while upholding privacy and policy compliance in a healthcare setting.