Resident Services Director - Trauma-Informed Shelter Leader

Metropolitan Ministries Inc; Tampa (FL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, and Dental insurance

Paid time off

11 days PTO and 10 holidays

401K with employer match

Life insurance

Employee assistance program

Tuition reimbursement

Career development

YMCA membership discount

Job summary

Metropolitan Ministries Inc in Tampa Bay seeks a skilled leader to direct the Community Life Advisor (CLA) program and residential operations across Hillsborough County shelter programs. You will ensure safety, staff development, policy compliance, and resident engagement in a trauma-informed, Sanctuary-enabled environment.

Responsibilities include supervising staff, monitoring outcomes, collaborating with Case Management and Housing teams, and driving continuous improvement aligned with the

Qualifications

• Bachelor’s degree in social services or related field required.
• 3-5 years of leadership or supervisory experience.
• Experience with recovery, trauma, housing, homelessness preferred.
• Bilingual or multilingual skills are encouraged.

Responsibilities

• Lead and oversee residential operations and the Community Life Advisor (CLA) team to ensure a safe, supportive, and well-managed living environment for residents.
• Supervise, coach, and develop residential staff through hiring, training, performance management, and ongoing professional development.
• Ensure residential services are delivered in accordance with organizational policies, program requirements, trauma-informed practices, and the Sanctuary Model.
• Oversee resident safety, occupancy management, room readiness, facility concerns, and incident response in collaboration with internal departments.
• Monitor the quality and effectiveness of residential services through audits, incident reviews, resident feedback, and performance measures; implement improvements as needed.
• Collaborate with Case Management, Housing, Intake, Facilities, Security, and other teams to support resident stability, successful program participation, and housing outcomes.
• Provide guidance and support in crisis situations, resident concerns, behavioral challenges, and other complex residential matters.
• Track and report on key performance indicators, program outcomes, compliance requirements, and operational trends.
• Lead the development, implementation, and review of residential policies, procedures, and service standards.
• Represent Residential Services in organizational initiatives, meetings, audits, and community partnerships.
• Coordinate and support on-campus holiday events that foster resident engagement and community.
• Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan.

Skills

Leadership

Trauma-informed care

Crisis intervention

Policy development

Data analysis

Education

Bachelor's degree in social services

Job description

Metropolitan Ministries Inc in Tampa Bay seeks a skilled leader to direct the Community Life Advisor (CLA) program and residential operations across Hillsborough County shelter programs. You will ensure safety, staff development, policy compliance, and resident engagement in a trauma-informed, Sanctuary-enabled environment.

Responsibilities include supervising staff, monitoring outcomes, collaborating with Case Management and Housing teams, and driving continuous improvement aligned with the