Resident Services Desk Clerk – Housing Property

The John Stewart Company; San Francisco (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision care

Vacation leave

Sick time

Flexible Spending Accounts

Life AD&D Long Term Disability

Employee Assistance Program

Commuter benefit

Discounts for AT&T and ClassPass

Wellness Reimbursement

401(K) Retirement Savings Plan

Job summary

The John Stewart Company in San Francisco is seeking a front desk assistant to greet residents and visitors, answer phones, and manage mail and incident reporting. You will help enforce policies and coordinate work orders to support daily operations.

Join a team that values service, professionalism and respect, and help maintain a welcoming, safe environment for residents and staff in a vibrant urban setting.

Qualifications

• Experience working with people from diverse backgrounds is a plus.
• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Ability to read, understand and communicate fluently in English.
• Good sense of awareness, urgency and ability to follow procedures to solve problems.
• Working knowledge of Email, Microsoft Word and Excel.

Responsibilities

• Answer telephones, direct calls, take messages and make emergency calls when situations arise.
• Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Inform visitors of visitor policy, check visitor ID, and sign visitors in and out of the building.
• Complete incident reports to record unusual building activity.
• Distribute resident mail on daily basis.
• Fill in as requested when other desk clerks are absent.
• Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.

Skills

Customer service

Communication skills

Awareness and problem solving

English fluency

Procedural following

Tools

Microsoft Word

Microsoft Excel

Email

Job description

The John Stewart Company in San Francisco is seeking a front desk assistant to greet residents and visitors, answer phones, and manage mail and incident reporting. You will help enforce policies and coordinate work orders to support daily operations.

Join a team that values service, professionalism and respect, and help maintain a welcoming, safe environment for residents and staff in a vibrant urban setting.