Resident Services Coordinator — Senior & Disability Programs

W3Global; Boulder (CO); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision health Pl

401(k) and 457 plans

Paid holidays

Flexible work schedules

Job summary

W3Global in Boulder, CO is seeking a Resident Services Coordinator to develop and implement programs that support seniors, people with disabilities, and formerly homeless residents in housing communities. You will assess individual needs, design services, and provide case management to improve quality of life.

The role involves coordinating with staff and partners, guiding residents through benefits, and tracking outcomes. Strong organizational and communication skills are essential.

Qualifications

• Bachelor's degree and two or more years of experience in service coordination or an equivalent combination of education and experience.
• Knowledge of community resources and ability to develop positive relationships with community partners.
• Experience working with seniors, individuals with disabilities, and/or individuals who have experienced homelessness.
• Knowledge of state and federal benefits, including Medicaid, Medicare supplemental plans, Old Age Pension, SSI, and SSDI.
• Strong time-management and organizational skills.

Responsibilities

• Conduct needs assessments to identify the social, health, and wellness needs of residents.
• Develop individual service plans based on resident assessments.
• Provide information and assistance with applications for public benefits and entitlements.
• Provide case management and connect residents with appropriate community resources.
• Work with internal staff, site teams, service providers, and family members regarding resident needs.
• Assist property managers with lease and community-related issues.
• Develop and maintain work plans, program reports, and outcome measurements.
• Coordinate activities for interns or volunteers as assigned.
• Develop, implement, support, and monitor educational, social service, health and safety, and recreational programs.
• Build relationships with community organizations and service providers.
• Assess program needs through surveys, needs assessments, and community meetings.
• Coordinate and promote resident activities and programs.
• Promote community building, resident leadership, and volunteer opportunities.
• Conduct individual assessment interviews and community meetings.
• Help residents develop informal support networks.
• Promote communication through newsletters, written announcements, educational programs, and community meetings.
• Participate in team meetings focused on resolving community, maintenance, and resident issues.
• Work with other departments to develop policies and procedures that promote resident cooperation and lease compliance.
• Represent the organization through professional organizations, meetings, and public speaking events.
• Perform related duties as assigned.
• Maintain regular and predictable attendance.
• Demonstrate professionalism, integrity, and excellent customer service.
• Support organizational mission, values, and safety standards.

Skills

Resource coordination

Customer service

Time management

Communication skills

Microsoft Word/Excel/Outlook

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Outlook

Job description

W3Global in Boulder, CO is seeking a Resident Services Coordinator to develop and implement programs that support seniors, people with disabilities, and formerly homeless residents in housing communities. You will assess individual needs, design services, and provide case management to improve quality of life.

The role involves coordinating with staff and partners, guiding residents through benefits, and tracking outcomes. Strong organizational and communication skills are essential.