Resident Services Coordinator - Riata Austin, TX

Olympus Property; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Educational Assistance

Tuition Reimbursement

Pet Insurance

401(k) Matching

Disability Insurance

Life Insurance

Paid Time Off

Career Pathing

Team Building

Job summary

Olympus Property is seeking a dedicated Resident Services Coordinator in Austin, TX. You will deliver concierge-style support to residents, coordinate guest accommodations, and drive renewal activities while maintaining a welcoming community presence.

The role emphasizes top-tier customer service, teamwork, and reliable attendance, with opportunities for growth and benefits. Evening/weekend shifts may be required.

Qualifications

• Minimum of two years of customer service experience.
• At least two years of experience in multi-family housing or hospitality preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Deliver outstanding customer service to residents, prospective residents, and visitors.
• Address resident questions, concerns, and complaints promptly and professionally.
• Coordinate transportation, local recommendations, restaurant reservations, and community insights.
• Oversee guest suite reservations and prepare accommodations for visitors.
• Manage lease renewals and prepare monthly renewal status reports.
• Maintain Fair Housing compliance in all interactions.

Skills

Customer service

Hospitality experience

Verbal & written communication

Team collaboration

Multitasking

Job description

* National Apartment Association's Top Employer of 2023 - 2024 - 2025 *

The Olympus Property Difference

Compassion plays a part in everything we do, in every interaction, at every level.Kind acts for our residents. Respect for our employees. Courtesy for our partners.

We pride ourselves on being #OlympusProud, and to us, culture is everything. Each of our team members contributes to continued success and is dedicated to ensuring we surpass every expectation so that we can commit to providing opportunities for growth, rewards, and recognition.

The Resident Services Coordinator supports an exceptional resident experience by overseeing a variety of service-focused responsibilities, including resident satisfaction initiatives, package management, guest suite coordination, and lease renewals.

This role serves as a welcoming presence within the community, consistently providing professional, friendly service to residents and guests.

Your Purpose & General Responsibilities:

• Embody the Olympus Property Core Values:
• Customer Care
• Teamwork
• Trust
• Family
• Fun
• Deliver outstanding customer service to residents, prospective residents, and visitors.
• Address resident questions, concerns, and complaints promptly and professionally.
• Connect residents with appropriate resources and community services.
• Provide personalized concierge-style assistance, such as coordinating transportation, recommending local attractions, arranging restaurant reservations, and offering community insights.
• Collaborate with the Resident Services Manager to develop ideas that enhance resident satisfaction and engagement.
• Manage guest suite reservations and ensure accommodations are prepared and ready for visitors.
• Oversee the full lease renewal process and prepare monthly renewal status reports for the Resident Services Manager.
• Maintain compliance with Fair Housing regulations in all interactions.
• Proactively engage with residents throughout their lease terms and coordinate renewal efforts for each expiring lease.
• Maintain dependable attendance and punctuality.

Essential Needs for Riata:

• Minimum of two years of customer service experience.
• At least two years of experience in multi-family housing or hospitality preferred.
• Strong commitment to delivering exceptional service while maintaining a professional appearance.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills and the ability to collaborate effectively within a team environment.
• Strong organizational and time management abilities.
• Ability to stand for extended periods (up to eight hours) and work evenings and weekends as needed.
• Customer Service, patience, good attitude, positivity
• Team player
• Educational Assistance & Tuition Reimbursement*
• Pet Insurance
• 401(k) with Employer Matching*
• Short-term & Long-term Disability
• Critical Illness & Accidental Injury Coverage
• Life & AD&D Insurance
• Paid-Time Off Program
• Career Pathing
• Team Building & Annual Events
• Opportunities for Growth

What's AWESOME about Olympus?

Well - ask our employees! Based on our employees' welcome feedback, we continue to create and see a trustworthy, family-oriented, fun environment unfold in our communities nationwide. Over the years, Olympus has cultivated an employee culture that promotes collaboration where ideas are openly shared and employees are happy to be engaged. We are proud to demonstrate that our onsite teams, our home-office teams, and our owner-operators are all ONE big team!

Initial pay range (based on location, experience, etc.): $18.00 - $22.00/per hour

Olympus Property is an equal opportunity employer.

INDTX