Maintenance Service Manager -Howard county homes

EmergencyMD; Ellicott City (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO

Job summary

Benton Communities in Columbia, Maryland is seeking a Service Manager to oversee maintenance operations for residential properties. The role reports to the Community Manager and operates under established policies and procedures.

The Service Manager ensures the upkeep of major appliances and equipment, coordinates with management on preventive maintenance, and leads service staff to deliver high levels of customer service. A valid driver’s license is required.

Qualifications

• Two years of related experience and/or training required.
• HVAC, electrical, and plumbing certifications highly preferred.
• Ability to communicate effectively with residents and staff.
• Reading and writing simple sentences; basic measurement units knowledge.

Responsibilities

• Performs maintenance to preserve buildings, fixtures, and equipment.
• Operates and maintains furnaces, ACs, stoves, refrigerators, water heaters, and other major appliances.
• Coordinates with Community Manager on preventive maintenance and logs.
• Supervises service staff and evaluates performance.
• Handles emergency conditions and restores affected areas.
• Maintains records of maintenance, inventory, warranties, and dates.

Skills

Resident relations

Safety awareness

Job description

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5,000 multi-family, and senior apartment homes, our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities, we continually strive to create a vibrant environment for our residents, our team members, and our communities at-large.

Position Title

Service Manager

Job Summary

Revised: The Service Manager operates under the general guidance of the Community Manager, adhering to established policies and operational procedures. In the Community Manager's absence, they take direction from the Assistant Community Manager or Regional Manager.

Accountable To

Residents, Community Manager and Staff.

Report To

Community Manager.

The essential functions of the Service Manager are as follows

• Projects a professional image in all aspects of work performance, including personal habits, demeanor, and attire, meeting company standards on conduct, attendance, etc. Models Mission and Foundations.
• Ensures the operation and maintenance of furnaces, air conditioners, stoves, refrigerators, hot water heaters, and other major appliances and equipment.
• Performs day-to-day maintenance duties to preserve and upkeep buildings, fixtures, and equipment. Provides physical services for repairs, maintaining a high level of customer service.
• Performs general maintenance repairs such as basic carpentry, electrical, floor repairs, window glass repairs, plumbing, and related tasks.
• Handles emergency conditions such as sewer backups, water flooding, cleaning up during and after incidents to restore affected areas.
• Assigns responsibilities to service staff and supervises their work for maximum efficiency. Assists with training and evaluating service staff performance.
• Provides written lists of noted deficiencies to the Community Manager, reporting poor housekeeping, damages, etc., during corrective maintenance work.
• Understands financial implications of job duties and acts accordingly.
• Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance.
• Procures supplies at the best prices for the property, obtains bids from contractors for major repairs/improvements, and maintains property equipment.
• Coordinates snow removal and cleaning of common areas during snow or ice storms.
• Maintains files containing written records of maintenance services, equipment inventory, warranties, and dates of apartment maintenance.
• Comprehends and follows safety precautions stated on Material Safety Data Sheets (MSDS) for hazardous materials used.
• Performs other assigned or necessary duties.

Qualifications

A valid Driver's License is required.

Education & Experience Requirements

A minimum of two years of related experience and/or training; or an equivalent combination of education and experience is required. HVAC, electrical, and plumbing certifications are highly preferred. The ability to effectively communicate with residents and staff is essential. Proficiency in reading, constructing simple written sentences, and utilizing units of weight measurement, volume, and distance is necessary.

Benefits Offered

Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential.