Resident Services Coordinator (Holloman Air Force Base)

WinnCompanies; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

WinnCompanies is seeking a Resident Services Coordinator for Soaring Heights Communities at Holloman Air Force Base, NM. You will coordinate resident requests with the property management team and assist with move ins/outs, inquiries, and standards enforcement.

The role emphasizes customer service, curb appeal, community events, and administrative support at the community center, with a focus on resident relations and timely responses.

Qualifications

• High school diploma or GED is required.
• Less than 1 year of relevant work experience preferred.
• Proficiency with MS Office and web-based applications.

Responsibilities

• Coordinate requests from military families with management.
• Assist move ins/outs, inquiries, and community standards enforcement.
• Maintain curb appeal and coordinate resident events.
• Provide high standard of customer service to residents.
• Support inspections, new resident paperwork, and showings.
• Develop and maintain resident relations and CRM requirements.

Skills

Customer service

Organizational skills

Administrative tasks

Multi-tasking

MS Office

Education

High school diploma or GED

Associate's degree (preferred)

Tools

Yardi

RealPage

Job description

About the Opportunity

WinnCompanies is looking for a Resident Services Coordinator to join our team at Soaring Heights Communities, a military housing community located at Holloman Air Force Base, NM.

In this role, you will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community standards enforcement. The ideal candidate will also maintain curb appeal and coordinate community activities.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assists in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Responsible for completing customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

Requirements

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Proficient with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi or RealPage property management software.