Resident Services Coordinator

WinnCompanies; Northern (KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

WinnCompanies is seeking a Resident Services Coordinator at Holloman Air Force Base, NM to coordinate requests from military families with the property management team, including move-ins, move-outs, inquiries, and community standards enforcement.

The role emphasizes customer service, curb appeal, and community activities, with a REAL ID license required to access the federal facility. Strong organizational and communication skills are essential for success.

Qualifications

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards.
• Proficient with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people.

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assist in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Monitor curb appeal throughout the community and maintain cleanliness of the office, amenities, models and common areas.
• Assist in inspections of vacant homes and prepare them for rent-ready status.
• Participate in organization and execution of company-sponsored resident events.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Complete customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain knowledge of lease documentation and resident guide policies.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

High School Diploma or GED

Associate's degree in business-related field

Tools

Microsoft Office

Yardi

Job description

About the opportunity

WinnCompanies is looking for a Resident Services Coordinator to join our military housing team at Holloman Air Force Base, which is located in Holloman Air Force Base, NM.

In this role, you will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community standards enforcement. The ideal candidate will also maintain curb appeal and coordinate community activities.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assists in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Responsible for completing customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

Requirements

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Proficient with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi or RealPage property management software.