Resident Services Coordinator - Glass House (Full Time)

East West Hospitality; Denver (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with discretionary match

Paid Time Off and paid sick leave

Employee discounts

Sabbatical program

$500 employee referral bonus

Employee Assistance Program (EAP)

Job summary

East West Hospitality is seeking a Resident Services Coordinator for Glass House in Denver. You will greet residents and guests, manage packages, coordinate access, and support security and operations with a focus on hospitality.

The role requires strong communication, organization, and a willingness to balance guest service with building procedures. Join a luxury residential community committed to exceptional service.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, hotels, property management, or similar service roles.
• Strong verbal and written communication skills.
• Organized, detail-oriented, and able to work independently.
• Basic computer skills and ability to learn building systems.

Responsibilities

• Welcome residents, guests, vendors, and visitors with a warm, professional first impression.
• Provide accurate building information and direct questions to the team.
• Manage package intake and resident notifications; maintain records.
• Maintain secure key-control procedures and protect resident access.
• Coordinate showings and building access per procedures.
• Support move coordination and document verification.
• Conduct routine building walks and report issues.
• Monitor shared amenities and ensure desk electronics work.
• Respond calmly to resident concerns and emergencies.
• Represent East West Urban Management professionally and hospitality-first.

Skills

Customer service

Hospitality

Communication skills

Organizational skills

Attention to detail

Calm demeanor

Independent work

Team collaboration

Education

High School Diploma or equivalent

Tools

BuildingLink

Outlook

Key-control software

Access-control platforms

Job description

Resident Services Coordinator - Glass House (Full Time)

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

About the Role

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join the team at Glass House Association, a luxury residential community in Denver. As a familiar and trusted presence at the front desk, you will welcome residents and guests, support building access and security, coordinate packages and moves, and help ensure the community operates smoothly.

This is more than a front desk position. It is an opportunity to build relationships, solve problems, and deliver the attentive service that helps residents feel at home. If you are dependable, organized, and comfortable balancing hospitality with operational responsibilities, we would love to meet you.

Your Community

• Luxury residential community in Denver
• Resident-focused hospitality environment
• Collaborative onsite team
• A role centered on service, security, and professionalism

Pay Rate: $21.00 per hour

Schedule: Sunday - Thursday, 7:00 AM-3:00 PM;

Employment Status: Full Time

Start Date: Immediately

Accepting Applications Until: October 31, 2026, or until filled

What You'll Do

• Welcome residents, guests, vendors, and visitors while creating a warm, professional first impression.
• Provide accurate building information, answer incoming calls, and direct questions to the appropriate team members.
• Manage package intake and resident notifications, maintaining accurate records and an organized package area.
• Maintain secure key-control procedures by verifying authorization, documenting key activity, and protecting resident access.
• Coordinate approved real estate showings and building access in accordance with community procedures.
• Support resident move coordination by completing required documentation, verifying insurance, and scheduling move monitors.
• Conduct routine building walks using TourPro and promptly report housekeeping, maintenance, safety, or security concerns.
• Monitor and maintain shared amenities, including stocking the club room coffee area and ensuring front desk electronics are operational.
• Respond calmly and appropriately to resident concerns and emergency situations while following established procedures.
• Represent East West Urban Management with professionalism, reliability, and a hospitality-first mindset in every interaction.

About You

We are looking for someone who genuinely enjoys helping people, notices the details that shape the resident experience, and takes pride in being a dependable resource for the community.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, hotels, property management, food and beverage, retail, reception, or a similar service-focused environment.
• Strong verbal and written communication skills.
• Professional, positive, and calm approach when assisting residents, guests, and vendors.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and ability to learn systems such as BuildingLink, Outlook, key-control software, and access-control platforms.
• Ability to work independently while supporting a collaborative onsite team.

Preferred Qualifications

• Experience in a luxury residential, condominium, concierge, or hotel environment.
• Experience with package management, key control, move coordination, or building access systems.
• Spanish language skills are a plus.

You’ll Thrive Here If You...

• Enjoy making people feel welcome and supported.
• Take ownership and follow through on details.
• Stay composed and professional when priorities shift.
• Build trust easily with residents, guests, and coworkers.
• Balance hospitality with security and operational procedures.
• Believe that exceptional service is created through consistency, care, and attention to detail.
• Medical, dental, vision, and accident insurance, subject to plan eligibility requirements
• 401(k) with discretionary employer match
• Paid Time Off and paid sick leave
• Career development and training opportunities
• Employee discounts through Eye Pieces, Venture Sports, and Perk Spot
• Sabbatical program
• $500 employee referral bonus
• Employee Assistance Program (EAP)

Why Join Us

At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

When you join East West Urban Management, you become part of a team that values integrity, accountability, collaboration, and service excellence. Every interaction is an opportunity to strengthen the community and create a positive resident experience.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.