Resident Services Coordinator - Centennial Place (63621)

Paycom - ATS; Pasadena (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Employer-paid Medical/Dental/Vision

401(k) with employer match

Paid holidays, vacation and sick leave

Long-Term Disability

Job summary

Abode Communities is seeking a full-time Resident Services Coordinator to support Beyond Homes initiatives across affordable housing developments in Los Angeles County. The role emphasizes light case management, service coordination with local partners, and engagement to promote stability and aging in place for residents.

The position requires an Associate's degree (or equivalent) and at least two years in social work or related fields, with bilingual English/Spanish a plus.

Qualifications

• Associate's degree or equivalent, and a minimum two years related experience in social work, human services, case management, and/or related field required.
• Strong ability to initiate and maintain effective, cooperative-working relationships with community-based organizations, public and private organizations required.
• Strong ability to organize and oversee meetings, activities and events and have an ability to effectively network in the community required.
• Strong verbal and written communication skills required; bilingual English/Spanish a plus.
• Exceptional public speaking abilities and facilitation skills required.
• Intermediate computer skills with Excel, Word, Email and Internet required.

Responsibilities

• This position will be working primarily in light case management, and in service coordination with Abode's local Partners and working with our on-site Beyond Homes services program.
• This role involves coordinating and overseeing community development activities under Beyond Homes initiatives.
• Track programs and referrals through daily attendance, referral notes, case notes, and ResidentConnect database.

Skills

Relationship-building

Public speaking

Networking

Verbal and written communication

Team collaboration

Customer service

Education

Associate's degree or equivalent

Tools

Excel

Microsoft Word

Email

Internet

Job description

Job Details: Job Location: Centennial Place - Pasadena, CA 91101, Position Type: Full Time, Education Level: Associate's Degree (A.A./A.S.), Salary Range: $21.00 - $26.00 Hourly, Travel Percentage: Up to 25%, Job Shift: 1st Shift (Day), Job Category: Non-Profit (Social Services), ABODE COMMUNITIES is a regional non-profit real estate development and property management firm. Abode Communities Property Management manages 80+ multifamily residential communities serving some 10,500+ low-income people throughout California. The organization, with a 98% portfolio-wide occupancy rate, offers a full range of professional services to ensure our residential portfolios, and housing portfolios of similar community development organizations, remain physically solvent and in compliance with regulatory requirements.

We are looking for a RESIDENT SERVICES COORDINATOR (RSC) who, under the supervision of the SVP of Resident Services and/or the Resident Services Program Supervisor, will coordinate and oversee community development activities under the Beyond Homes key initiatives: Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and light case management services to residents as needed at affordable housing developments located in Los Angeles County. The Beyond Homes Resident Services program serves various populations including Seniors, TAY, Families, Survivors of Domestic Violence, Formerly Homeless, and individuals with disabilities.

The RSC will ensure ongoing access to resources for residents, intervene when individuals are at risk of losing their housing, and provide avenues to social service agencies. The RSC works to engage residents with each other and their greater communities, promoting wellness and reducing isolation with the goal to increase stability, independence and to promote aging in place for senior citizens. At family sites, the RSC is responsible for oversight of youth programs including out-of-school time programs that focus on social and emotional learning (SEL). The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and ResidentConnect database. At senior sites, the RSC is responsible for oversight of programs designed to reduce isolation and focus on aging in place. Any RSC working with special needs residents or formerly homeless population is required to work in collaboration with service providers to ensure best practices in permanent supportive housing are offered. Specialized training will be provided.

KEY FUNCTIONS AND RESPONSIBILITIES

This position will be working primarily in light case management, and in service coordination with Abode's local Partners and working with our on-site Beyond Homes services program.

• Working with People: Demonstrates an interest in and understanding of others, adapts to the team and builds team spirit, recognizes and rewards the contribution of others, listens, consults others and communicates proactively, supports and cares for others, and develops and openly communicates self-insight.
• Presenting and Communicating Information: Speaks clearly and fluently, expressing opinions, information, and key points of an argument, develops presentations and undertakes public speaking with skill, confidence, and quickly responds to audience reactions and feedback.
• Planning and Organizing: Sets clearly defined objectives, plans activities and projects in advance and takes account of changing circumstances, manages time effectively and identifies and organizes resources needed to accomplish tasks, and monitors performance against deadlines and milestones.
• Adapting and Responding to Change: Adapts to changing circumstances, accepts new ideas and change initiatives, adapts interpersonal style to suit different people or situations, shows respect and sensitivity towards differences, deals with ambiguity, and making positive use of the opportunities it presents.
• Analyzing: Analyzes numerical data, verbal data and all other sources of information, breaks information into component parts, patterns and relationships, probes for further information or greater understanding of a problem, makes rational judgements from the available information and analysis, produces workable solutions to a range of problems, and demonstrates an understanding of how one issue may be a part of a much larger system.

Qualifications: KEY POSITION REQUIREMENTS AND QUALIFIERS

• Associate's degree or equivalent, and a minimum two (2) years related experience in social work, human services, case management, and/or related field required.
• Strong ability to initiate and maintain effective, cooperative-working relationships with community-based organizations, public and private organizations required.
• Strong ability to organize and oversee meetings, activities and events and have an ability to effectively network in the community required.
• Strong verbal and written communication mathematical concept skills required.
• Bilingual fluency in English and Spanish a plus.
• Exceptional public speaking abilities and facilitation skills required.
• Availability to work some evenings and Saturdays required.
• Intermediate computer skills with programs such as Excel, Microsoft Word, E-mail and the Internet required.
• Ability to travel within Abode Communities’ service area required.

The Resident Services Coordinator is a full-time, non-exempt position with an hourly salary range of $21.00 - $26.00. Salary placement will commensurate upon experience.

This position will include a comprehensive benefits compensation package including a 100% employer paid Medical, Dental and Vision insurance plans in addition to Long-Term Disability Insurance (LTD), a 401K plan with employer match, and substantial Holiday, Vacation and Sick Leave benefits.

Abode Communities is an equal opportunity employer, and all applicant information will be kept confidential according to EEO guidelines.

ABODE COMMUNITIES embraces diversity as a core value.

We define diversity as “fostering an organizational culture of inclusion, where different experiences and perspectives of those we serve and those with whom we work are respected and valued.”

Abode Communities fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We seek to recruit, develop, and retain talented people from diverse candidate pools.

Applications from traditionally underrepresented communities are encouraged.

Abode Communities is an Equal Opportunity Employer and considers qualified candidates in accordance with state and federal laws, including those with criminal histories, in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.