Resident Services Coordinator - Bus Driver

Allied Orion Group; Plano (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Allied Orion Group in Plano, TX seeks a Resident Service Coordinator for Villas of Mission Bend. You’ll assess resident needs and provide programs in housing, education, health, and family living to enhance quality of life.

Responsibilities include coordinating counseling services, crisis interventions for residents' children, and on-site self-sufficiency programs such as GED/ESL classes and job search support. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in apartment leasing and/or sales.
• Experience in customer service-related industry preferred.
• Ability to read, write and communicate effectively with residents.
• Demonstrated sales skills (lead generation, presentations, closing).
• Proficiency in property management software and Microsoft Office for reports and flyers.
• Knowledge of Fair Housing Laws; NALP preferred.

Responsibilities

• Coordinate programs and counseling services for residents with community agencies.
• Coordinate crisis intervention services for children related to abuse or substance issues.
• Organize on-site self-sufficiency activities (GED/ESL classes, job search).
• Arrange transportation to resident activities (bus passes, car service).
• Prepare progress reports and manage program budgets.
• Attend council/board meetings and provide needs assessments.
• Coordinate with other providers for services when required.

Skills

Customer service

Sales skills

Effective communication

Mathematical skills

Education

High school diploma or equivalent

NALP certification preferred

Fair Housing training preferred

Tools

Property management software

Microsoft Office

Job description

Job Details
Level: Experienced
Job Location: Villas of Mission Bend - Plano, TX 75075
Job Category: Onsite Management

Summary

At identified multi-family properties the resident service coordinator will assess the needs and provide programs regarding housing, education, home management, nutrition, family living, health care and other areas to improve the quality of life.

Essential Function

• Coordinate programs and counseling services for residents with appropriate community service agencies to address resident needs in nutrition, family/home management, healthcare, employment, education, financial management, etc. Document all counseling/referral activities.
• Coordinate crisis intervention services for children of residents related to abuse, gang activities, substance abuse and like situations. Work closely with parents or responsible adults in making the referrals.
• Coordinate on-site self-sufficiency programs by initiating activities such as health and job fairs, GED and ESL classes, and job search programs.
• Coordinate and provide transportation to scheduled resident activities. Transportation can be in the form of bus passes, hired car service, collaboration with other service providers or in some cases, operation of a passenger van/vehicle.
• Prepare progress reports for management that detail the progress toward goals, revision of existing goals, setting new objectives and other related information as requested. Develop program budget as required.
• Attend council/board meetings and assist the council by providing needs assessments analysis for the community and implementing board/management decisions.
• May require approval and/or training with other service providers to provide services to the residents.

Qualifications Education/Certification/Training

• High school diploma or equivalent required
• 1 year experience in apartment leasing and/or sales
• Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality).
• Must be able to read, write and communicate effectively to comprehend and complete documents, lease agreements and communicate effectively with residents.
• Demonstrate ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects and closing).
• Must have mathematical skills at high school level to calculate prorated rents, deposits, etc.
• Proficiency in using property management software(s), as well as Microsoft Office in order to complete required reports, create marketing flyers, etc.
• Must have basic knowledge of Fair Housing Laws.
• National Apartment Leasing Professional (NALP) preferred.
• Fair Housing training preferred.