Bilingual Leasing Consultant

TEXAS INTER FAITH MANAGEMENT; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance (Employer paid)

401(k) matching

Employee Assistance Program

Flexible Spending Account

Disability and Life Insurance

Generous PTO and Holidays

Job summary

Texas Inter-Faith Management/40i in Houston, TX is seeking a Leasing Consultant to support day-to-day property operations and assist the Property Manager with resident satisfaction, leasing, renewals, and rent collection. The role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment.

The ideal candidate has 3–5 years of affordable property management experience, a solid understanding of Low-Income Housing, HUD, vouchers, and related funding,

Qualifications

• Minimum 3-5 years of affordable property management experience.
• Strong understanding of Low-Income Housing, HUD, vouchers, and funding sources; compliance with affordable housing.
• Strong leadership qualities.
• Positive attitude and excellent customer service skills.
• Ability to multi-task in fast-paced environment.
• Highly organized and detail-oriented.
• Ability to communicate effectively with residents, prospective residents, vendors, supervisors, and employees.
• Maintain professionalism in resident and leasing matters.

Responsibilities

• Assist Property Manager with daily property operations and resident lifecycle.
• Handle rent collection, delinquency, and move-out statements.
• Lease available units and assist prospective residents through leasing.
• Renew existing leases and support marketing efforts.
• Maintain excellent customer service with residents and vendors.
• Conduct market research and monitor leasing activity.
• Comply with policies, health and safety rules, and Fair Housing laws.
• Support operations as directed by Property Manager.

Skills

Customer service

Communication

Organizational skills

Time management

Multi-tasking

Attention to detail

Microsoft Office Suite

Job description

POSITION SUMMARY

Texas Inter-Faith Management/40i is a non-profit organization affiliated with The Inter-Faith Group (IFG), which is an alliance of seven independently operated non-profits that share a collective mission to create quality affordable housing and support services to families. Our team members are expected to embrace, exemplify and uphold our core values of Stewardship, Hard-working, Well-respected, Innovation, and Neighborly cooperation (SHWIN), in order to foster positive relationships both within the organization and with external stakeholders.

The Leasing Consultant will support the day-to-day operations of the community and assist the Property Manager with resident satisfaction, retention, leasing, renewals, rent collection, and other resident lifecycle activities. This position is expected to thrive in a changing environment, maintain strong customer service standards, and respond positively to unpredictable situations or challenges that may arise throughout the course of their work responsibilities.

Job Type: Full-time

Schedule: Monday-Friday, 8-hour shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Property Manager with the day-to-day operations of the property, including resident satisfaction, retention, and full resident lifecycle activities.
• Perform bookkeeping responsibilities, including rent collection, delinquency, and move-out statements.
• Lease available apartment homes as needed.
• Assist prospective residents throughout the leasing process.
• Renew existing leases.
• Clearly and effectively communicate with residents, prospective residents, employees, vendors, and supervisors in both written and verbal form.
• Maintain high customer service standards when interacting with residents and prospective residents.
• Conduct market research and monitor leasing activity.
• Assist with business outreach marketing, resident functions, and other promotional programs.
• Comply with all company policies and applicable health and safety rules and regulations.
• Maintain knowledge of and comply with Fair Housing laws and regulations.
• Support property operations as directed by the Property Manager.
• Perform additional duties as assigned.

KEY COMPETENCIES

• Customer Service Focus
• Organizational Skills
• Time Management Skills
• Communication Proficiency, both oral and written
• Initiative
• Multi-Tasking
• Sense of Urgency
• Attention to Detail
• Ability to work effectively in a fast-paced environment

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• A minimum of 3-5 years of affordable property management experience.
• Strong understanding of Low-Income Housing, HUD, Vouchers, and other funding sources , as well as compliance requirements related to affordable housing.
• Strong leadership qualities.
• Positive attitude and excellent customer service skills.
• Ability to multi-task while working in a fast-paced environment.
• Highly organized and detail-oriented.
• Ability to communicate effectively with residents, prospective residents, vendors, supervisors, and other employees.
• Ability to maintain professionalism while handling resident and leasing-related matters.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Proficiency in Microsoft Office Suite.
• Demonstrates initiative and a sense of urgency in completing daily responsibilities and meeting deadlines.
• Must possess and maintain a reliable vehicle.
• Must possess and maintain a valid driver's license with an insurable driving record as a condition of employment.

Benefits:

• Employer paid Health, Dental, and Vision insurance
• 401(k) matching up to 5%
• Employee Assistance Program - available to employees and family members
• Flexible Spending Account - Medical or Dependent Care
• Disability and Life Insurance
• Generous PTO and Holiday package