Onsite Elder Case Manager & ROSS Coordinator | Full-Time

Worcester Housing Authority; Worcester (MA); On-site; USD 36,506 - 38,572; Full time

Job summary

The Worcester Housing Authority seeks an Elder Case Manager / ROSS Coordinator in Worcester, MA. This full-time, on-site role supports elderly and disabled residents, coordinating services, life skills, and educational workshops to foster independence and aging-in-place.

Responsibilities include outreach, participant enrollment, individualized plans with measurable goals, and data tracking to meet HUD grant objectives. Bilingual English/Spanish preferred; valid driver's license required.

Qualifications

• Bachelor's degree in social work or related field.
• Minimum two years’ experience in human services or case management.
• Knowledge of local social service agencies focusing on low-income/at-risk elders.
• Ability to work effectively and professionally with diverse populations.
• Understanding of the issue of poverty and its causes.
• Proven ability to establish goals and achieve measurable outcomes with clients.
• Ability to use good, independent judgment, to stay organized, and to measure and analyze results.
• Ability to read, write, speak, and understand English well; bilingual preferred.
• Strong interpersonal and organizational skills; ability to work independently.
• Proficiency with Microsoft Office 365; ability to quickly learn other computer software programs.
• Possess a valid, insurable driver’s license and reliable transportation.
• Ability to be relied upon to be available for work.

Responsibilities

• Conducts outreach to residents to inform them of the program and available services.
• Recruits and enrolls program participants.
• Works with program participants to develop individual service plans, identifying needs and defining clear and measurable goals.
• Coordinates referrals to and/or provides onsite support services for participants, including assisting participants in completing necessary applications and enrollment forms.
• Meets with clients in person, by phone, and in writing, and monitors progress of program participants.
• Develops and maintains a comprehensive network of community resources and supportive services for elder participants by building relationships with community service providers.
• Creates and maintains a directory of available service resources.
• Arranges education sessions on topics such as tenant rights and responsibilities; elder abuse; aging-in-place and maintaining independent living.
• Acts as a liaison between participants and providers.
• Collects and tracks metrics and data related to program and reports on that data as requested, reviewing for adequacy and effectiveness.
• Assesses participants and maintains electronic records for each program participant within the WHA electronic record database, documenting and submitting case notes accurately and timely.
• Meets objectives specified in the ROSS Grant, or as requested by the WHA, as well as the grant‑specific year HUD Logic Model service goals.
• Performs similar job‑related duties as assigned.

Skills

Bilingual English/Spanish

Interpersonal skills

Organizational skills

Communication

Problem solving

Education

Bachelor's degree in social work

Tools

MS Office 365

Job description

The Worcester Housing Authority seeks an Elder Case Manager / ROSS Coordinator in Worcester, MA. This full-time, on-site role supports elderly and disabled residents, coordinating services, life skills, and educational workshops to foster independence and aging-in-place.

Responsibilities include outreach, participant enrollment, individualized plans with measurable goals, and data tracking to meet HUD grant objectives. Bilingual English/Spanish preferred; valid driver's license required.