Resident Services Coordinator and Billing Support

North Terrace Property Management; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Growth potential

Collaborative team

Direct impact on resident experience

Job summary

North Terrace Property Management is seeking a Resident Services Coordinator and Billing Support in Kansas City, MO. This full-time role runs 9:00 AM–5:00 PM and involves front-desk duties, billing tasks, and leasing support to ensure smooth operations.

You will greet residents, manage move-ins, process bills, post charges, and help with weekly move-in reports—contributing to resident satisfaction and financial health.

Qualifications

• Front desk and resident services experience is a plus.
• Strong multitasking and time-management skills.
• Detail-oriented with accuracy in processing payments and leases.
• Excellent communication and customer-service mindset.
• Familiarity with property-management software or accounting tools is a plus.

Responsibilities

• Serve as the heart of the front office, greeting residents and handling inquiries.
• Process billing entries, verify utilities, and support lease signings with accuracy.
• Maintain move-in/move-out trackers and prepare reports for owner oversight.
• Support the leasing team with daily operations and reporting.
• Assist with deposit processing and monthly bill payments as you grow in the role.

Job description

Join Our Team - Resident Services Coordinator and Billing Support

Kansas City, MO | Full-Time | 9:00 AM – 5:00 PM

Are you someone who thrives in a fast-paced environment, loves checking things off a list, and takes pride in keeping things running smoothly behind the scenes? Do you enjoy being the person people count on - the one who knows what's happening, what's next, and what needs to get done? If so, we want to meet you. This is a unique, dual-function role where no two days look exactly the same - and that's what makes it exciting.

What You’ll Do

You’ll be the heartbeat of our front office, the first face residents see when they walk through the door and a critical part of keeping our billing and leasing operations accurate and on track.

Support our Residents: You’ll greet and assist walk-ins, answer calls, send move-in access codes to new residents, and make sure every person who reaches out feels heard and supported. You’ll help prepare move-in packets, track lease signings, confirm utilities are on, and make sure new residents have everything they need before they get their keys.

Support our Billing Team: You’ll sort and scan mail, enter daily bills, post credit card charges, reconcile purchases, and manually enter completed work orders into QuickBooks. You’ll prorate charges for move-outs, support General Ledger entries in AVID, and - as you grow in the role - take on even more financial responsibilities including deposit processing and monthly bill pay.

Support our Leasing Team: You’ll maintain a daily move-in tracker, run a Friday report of all upcoming move-ins for the week, and keep a weekly leasing tracker up to date with move-in details, rent amounts, specials, and pre-leases - all used for owner reporting.

What We’re Looking For

• Someone who can work independently and manage their time without constant direction
• A natural multitasker who can shift from helping a resident at the front desk to processing billing entries - and back again - without missing a beat
• Detail-oriented to the core - whether it's a dollar amount or a move-in date, accuracy matters
• A follow-through person - you don't just start things, you finish them
• Someone with strong communication skills - professional, timely, and clear in every interaction
• Familiarity with property management software or accounting tools is a plus (we use Rent Manager, QuickBooks, AVID, Outlook, and Nextiva)

Why You’ll Love It Here

• You’ll be part of a supportive, collaborative team that values your contributions
• This role offers real growth potential - we're investing in this position and want to see you grow with us
• You’ll have variety every day - this is not a role where you'll stare at a spreadsheet for 8 hours (though you'll appreciate a good one)
• You’ll make a direct impact on the resident experience and the financial health of our properties
• Full-time, stable schedule - Monday through Friday, 9:00 AM to 5:00 PM

Ready to Apply?

If you're organized, dependable, and ready to be a key player on a team that's doing great things in Kansas City property management - we'd love to hear from you.

Apply today and let's build something great together!