Resident Services Coordinator – 40% Housing Discount

Greystar; Newport Beach (CA); On-site; USD 35,818,000 - 38,573,000; Full time

Benefits offered by this job

Housing discount at Greystar-managed –

Competitive benefits (medical, dental,

Paid time off

15 days vacation, 4 personal days, 10S

Birthday off after 1 year

401(k) with company match

Job summary

Greystar in Newport Beach, CA is seeking a Resident Services Coordinator to deliver exceptional customer service to prospective and current residents and support property staff with resident activities and events.

This role requires 1–2 years of resident services or customer service experience, and familiarity with Yardi is preferred. The position offers a 40% housing discount, comprehensive benefits, and a schedule that may include evenings, weekends, and holidays.

Qualifications

• 1-2 years of resident services or customer service experience required.
• Yardi systems experience preferred.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
• Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.
• Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
• Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Skills

Customer care

Communication

Yardi

Tools

Yardi

Job description

Greystar in Newport Beach, CA is seeking a Resident Services Coordinator to deliver exceptional customer service to prospective and current residents and support property staff with resident activities and events.

This role requires 1–2 years of resident services or customer service experience, and familiarity with Yardi is preferred. The position offers a 40% housing discount, comprehensive benefits, and a schedule that may include evenings, weekends, and holidays.