Resident Services Coordinator

Mission First Housing Group; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision Insurance

FSA/HSA

403B (Company Paid)

Life Insurance, Short and Long term

Job summary

Mission First Housing Group seeks a full-time Resident Services Coordinator through Columbus Property Management and Development to support onsite programs and resident services.

You will build community partnerships, coordinate workshops, create event calendars, and assist residents with access to resources while promoting independent living and housing stability. Some evenings/weekends required.

Qualifications

• Bachelor’s Degree preferred in Social Work/Human Services and/or 3–5 years’ equivalent work experience in social services.
• Clean driving record; access to insured vehicle; available to work evenings and weekends.
• Provide residents with information about community resources and supports.

Responsibilities

• Maintain regular contact with residents via in‑person meetings and calls.
• Build partnerships with service providers and community resource agencies.
• Coordinate program outreach and assist with strategies to improve resident retention and engagement.
• Create monthly or quarterly event calendars and produce outreach flyers/newsletters.
• Coordinate and/or facilitate resident workshops.
• Provide residents with information about community resources and services.
• Mediate and help resolve conflicts between residents and management as needed.
• Maintain and update service reports and resident/family survey data.
• Assist residents with lease compliance issues (e.g., housekeeping, late rent) and connect to needed services.
• Support the organization’s mission in all duties and participate in special projects as requested.

Skills

Excellent written and verbal comms

Excellent interpersonal skills

Organizational, analytical, problem‑sl

Teamwork and independence

Flexibility with priorities

Multi-tasking

People skills across ages

Education

Bachelor’s Degree preferred in Social Work/Human Services

Job description

MISSION FIRST HOUSING GROUP (MFHG) develops and manages affordable, equitable, safe, sustainable homes that support residents and strengthen communities. Mission First’s developments provide affordable housing and supports to 5,000 people in 3,800 apartments, serving families, seniors, veterans, survivors of domestic violence, individuals with disabilities and other vulnerable populations.

Columbus Property Management and Development, Inc., a member of Mission First Housing Group is seeking a full time Resident Services Coordinator. Under direction of the Resident Services Manager, The Resident Services Coordinator is responsible for supporting the Resident Service Program in planning and facilitating onsite programs, workshops and activities that support residents to live independently, overcome challenges and meet individual and family goals. This position is responsible for providing resources that enhance quality of life for residents and improve the viability of our properties.

MFHG believes that each employee makes a significant contribution to our success and that an employee’s contribution should not be limited by assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to the work identified. It is our expectation that each employee will offer their services as necessary to ensure our collective success.

Duties and Responsibilities:

• Maintain regular contact with residents at assigned developments through in-person meetings and phone calls, tailored to individual and family needs.
• Build partnerships with service providers and community resource agencies.
• Conduct program outreach and assist the supervisor with strategies to support resident retention and engagement.
• Create monthly or quarterly event calendars and produce outreach flyers and newsletters.
• Coordinate and/or facilitate workshops.
• Provide residents with information about community resources.
• Mediate and help resolve conflicts between residents and management, as needed.
• Maintain and update service reports, including resident and family survey information.
• Assist residents with lease compliance issues, such as housekeeping concerns and late rent payments. Locate, coordinate, and monitor appropriate services to support residents with these needs.
• Understand, promote, and reflect the organization’s mission while performing these responsibilities.
• Participate in special projects as requested by management.
• Perform other duties as assigned

Skills Required:

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Strong organizational, analytical, and problem resolution skills
• Ability to work independent and as a team
• Ability to be flexible and adapt to changing priorities
• Ability to multi-task
• Talent for working with people of all ages; friendly and approachable demeanor

Education and Experience:

Bachelor’s Degree preferred in Social Work/Human Services and/or 3-5 years’ equivalent work experience providing services in a private or non-profit social service organization.

Other Requirements:

Licensed to drive a motor vehicle and has a clean driving record; access to an insured motor vehicle in good working condition that will be driven daily for the job. Available to work evenings and weekends as needed.

• Medical insurance
• Vision Insurance
• FSA/HSA
• 403B (Company Paid)
• Life Insurance, Short and Long term disability (Company Paid)