Community Manager

Mission First Housing Group; Washington (District of Columbia); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Life insurance

Disability insurance

Zusammenfassung

Mission First Housing Group is seeking a Community Manager to lead day-to-day operations for an assigned portfolio of properties in the DC area.

You will manage leasing and tenancy, supervise property operations, ensure regulatory compliance, and coordinate with Resident Services to support residents and maintain a positive living environment.

Qualifikationen

• High school diploma or equivalent.
• At least five years of experience in property management, real estate sales, or related field.
• DC Property Manager license, or ability to obtain within the first year of employment.
• LIHTC and AHM certifications, or ability to obtain within 12 months of hire.
• HQS certification is a plus.

Aufgaben

• Oversee resident recruitment, applications, leasing, and tenancy for the portfolio.
• Manage waitlists and fill vacancies in a timely manner.
• Explain lease terms and resident responsibilities during move-in and support lease obligations.
• Help residents navigate rental assistance and subsidy processes.
• Coordinate with Resident Services Manager and participate in resident events.

Kenntnisse

Property management

Resident relations

Leasing and tenancy

Vendor coordination

Ausbildung

High school diploma

DC Property Manager license (or ability to obtain)

Tools

Microsoft Word

Excel

Jobbeschreibung

Mission First Housing Group develops and manages affordable, safe, and sustainable homes for people in need. We connect residents with resources that support independent living and create lasting benefits for residents and neighborhoods.

Columbus Property Management, a member of Mission First Housing Group, is seeking a Community Manager to lead the day-to-day operations of an assigned property portfolio and help create a positive, well-managed living experience for residents.

The Community Manager ensures that properties are well maintained, operate efficiently, and comply with company policies, regulatory requirements, and owner expectations. Serving as a primary point of contact for residents, vendors, and internal stakeholders, this role helps create a positive resident experience while supporting the long-term success of the properties.

What You’ll Do

Resident Relations and Leasing

• Oversee resident recruitment, applications, leasing, and tenancy for the assigned portfolio.
• Manage property waitlists and work to fill vacancies in a timely manner.
• Explain lease terms and resident responsibilities during move-in, and support residents in meeting their lease obligations.
• Help residents navigate rental assistance and subsidy processes.
• Address resident concerns and work with Resident Services staff to connect residents with appropriate support.
• Coordinate with the Resident Services Manager and participate in resident events.
• Communicate rent increases, lease addenda, and other updates to residents.
• Support a respectful and positive community environment.

Property Operations and Compliance

• Ensure recertifications are completed on time and in accordance with applicable requirements.
• Maintain resident files in accordance with company and funding program standards.
• Stay current on rules and regulations related to the property’s funding sources.
• Conduct scheduled inspections of units, common areas, basements, and outdoor spaces; report repair needs to Maintenance.
• Partner with Maintenance on building projects and follow up on property needs.
• Ensure compliance with applicable DC property management, LIHTC, and AHM certification requirements.
• Maintain current knowledge of applicable local, state, and federal laws and regulations.

Financial and Administrative Management

• Monitor rent payments, work with residents on outstanding balances, and manage the eviction process when necessary.
• Work with Accounting and Reporting to maintain accurate rent and payment records.
• Review accounts payable and help ensure property obligations are current.
• Prepare annual property budgets and monitor actual expenses against budget throughout the year.
• Compile and submit property information and reports on time.
• Provide accurate information to support updates to the property management system.
• Conduct market comparisons to help determine fair market rents.

Marketing and Community Performance

• Help develop and carry out the property marketing plan.
• Create and implement marketing strategies to support occupancy goals.
• Coordinate advertising, promotions, and distribution of marketing materials.
• Review customer research, market conditions, and competitor information.
• Work with other departments on marketing and property initiatives.
• Take part in special projects as assigned.

What You’ll Bring

• High school diploma or equivalent.
• At least five years of experience in property management, real estate sales, or a related field.
• Basic knowledge of DC property management fundamentals and practices.
• A valid DC Property Manager license, or the ability to obtain one within your first year of employment.
• LIHTC and AHM certifications, or the ability to obtain them within 12 months of hire.
• HQS certification is a plus.
• Strong written and verbal communication, interpersonal, organizational, analytical, and problem-solving skills.
• Ability to work independently and use Microsoft Word and Excel.
• A valid driver’s license and access to an insured, reliable vehicle for daily work-related travel.
• Availability to work occasional evenings or weekends for tenant outreach, property showings, leasing, or special projects.
• Medical, dental, and vision insurance
• Company-paid life and short- and long-term disability insurance
• Paid time off
• Legal assistance and additional benefits

Mission First Housing Group is an equal opportunity employer. We provide equal employment opportunities to employees and applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Mission First prohibits discrimination and harassment of any type.