Resident Services Coordinator

Harbor Group Management in; Silver Spring (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

As a Resident Services Coordinator, you will provide administrative support and customer service to residents for various properties. Key responsibilities include being the point of contact for residents, processing communications, and maintaining detailed lists. A candidate should have experience in property management and strong interpersonal skills to address resident concerns effectively.

Benefits

Competitive Salaries & Bonuses

401(k) Plan with Employer Matching Contributions

Paid Personal Time & Holidays

Flexible Spending Accounts

Free Long-Term Disability

Free Life Insurance

Short Term Disability

Health Savings Account with Employer Contributions

Wellness Perks

Tuition Reimbursement

Qualifications

• Minimum one year of experience in the property management industry.
• High level of interpersonal, conflict management, and communication skills.

Responsibilities

• Serve as the single point of contact for all residents.
• Process and type daily correspondence.
• Act as the information liaison between the Property Manager and residents.

Skills

Interpersonal skills

Conflict management

Communication skills

Tools

MRI

Microsoft Office Suite

Job description

Job Title: Resident Services Coordinator

Status: Non-Exempt

JOB SUMMARY : In the Resident Services Coordinator role, you will be responsible for overall administrative and resident services support for each property you are assigned to.

ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Serve as the single point of contact for all residents; exhibit excellent customer service while investigating and resolving resident concerns.
• Process and type daily correspondence; post various notices at home when needed.
• Act as the information liaison between the Property Manager and residents.
• Create and circulate weekly, monthly, quarterly, and annual resident correspondence.
• Maintain an up-to-date resident call list.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum one year of experience in the property management industry
• High level of interpersonal, conflict management, and communication skills
• Knowledge and experience with MRI, a plus
• Comfort with Microsoft Office Suite

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement

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This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.