Resident Services Coordinator - Coppermine Place & Senseny Place

Wesley Housing; Herndon (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Wesley Housing is seeking a Resident Services Coordinator to promote housing stability and access services for residents. This role requires collaboration with the community and aims to empower diverse populations through comprehensive support programs. Ideal candidates should have strong organizational and communication skills ensure successful resident engagement.

Benefits

Health Insurance

Disability Insurance

Paid Time Off

Flexible Work Schedule

Retirement Plan with Company Match

Qualifications

• Bachelor's degree required; MSW preferred.
• Minimum two years of experience in social service delivery.
• Sensitivity to diverse populations.

Responsibilities

• Coordinate and deliver social services programs.
• Conduct outreach to residents for wellness checks.
• Organize community activities and programs.

Skills

Communication

Organization

Problem-Solving

Relationship Building

Bilingual (Spanish and English)

Education

Bachelor’s Degree in Social Work, Psychology, Human Development, or related degree

Tools

Microsoft Office Suite

Job description

Join to apply for the Resident Services Coordinator - Coppermine Place & Senseny Place role at Wesley Housing

6 days ago Be among the first 25 applicants

Join to apply for the Resident Services Coordinator - Coppermine Place & Senseny Place role at Wesley Housing

Get AI-powered advice on this job and more exclusive features.

Company Overview

Wesley Housing, a leading nonprofit developer throughout Virginia and the District of Columbia, has worked to provide affordable rental housing for individuals and families for more than 50 years. Since its founding, Wesley Housing has emerged as a premier developer of affordable housing with current ownership in 4,300+ units. Wesley Housing supplements housing with supportive services to build up the lives of its ~4,500 residents living across its owned and operated communities, including low- and moderate-income families, older adults, and individuals with disabilities and/or chronic disease. Wesley Housing’s headquarters are located in Alexandria, VA (Fairfax County). For more information, please visit www.wesleyhousing.org and follow @WesleyHousing on social media.

Apply

Job Type

Full-time

Description

Company Overview

Wesley Housing, a leading nonprofit developer throughout Virginia and the District of Columbia, has worked to provide affordable rental housing for individuals and families for more than 50 years. Since its founding, Wesley Housing has emerged as a premier developer of affordable housing with current ownership in 4,300+ units. Wesley Housing supplements housing with supportive services to build up the lives of its ~4,500 residents living across its owned and operated communities, including low- and moderate-income families, older adults, and individuals with disabilities and/or chronic disease. Wesley Housing’s headquarters are located in Alexandria, VA (Fairfax County). For more information, please visit www.wesleyhousing.org and follow @WesleyHousing on social media.

To apply, please visit our careers website at https://wesleyhousing.org/about-us/careers/. Click on Open Positions. Select the position you are interested in. Then click the Apply button to submit your application.

Property Summary

Coppermine Place I is a state-of-the-art apartment community featuring 22 fully accessible one- and two-bedroom apartment homes tailored to the needs of people with disabilities. In a separate building on the beautifully landscaped grounds, Coppermine Place II provides 66 comfortable and spacious one- and two-bedroom apartments for older adults. Located in Herndon, VA, Coppermine Place II has an on-site computer room, library, hobby room, beauty salon/barber, and weekly activities keep our residents active and engaged in the community.

Senseny Place, a 63-unit affordable independent-living community for older adults 55 years or older in Winchester, VA. Located one mile east of Interstate 81, Senseny Place is situated at 1527 Senseny Road with a variety of retail options. Residents enjoy free in-unit and common area Wifi, a community room, exercise room, on-site laundry facilities, community garden, and one-for-one surface parking.

This position is located primarily at the Coppermine resident services office in Herndon and will occasionally commute to Senseny.

Job Summary

As a Resident Services Coordinator (RSC), you will serve as a trusted advocate and connector—helping residents access services, strengthen community ties, and achieve housing stability. This role combines meaningful case management with the opportunity to plan programs, partner with local organizations, and foster an inclusive, supportive community.

The ideal candidate is compassionate, collaborative, organized and ready to fully participate with an on-site property management and geogaphically-dispersed resident services team that shares a commitment to equity, inclusion, and resident empowerment.

Requirements

Essential Functions

• Identify, coordinate and monitor management and delivery of social services programs at Wesley Housing properties
• Lead, coordinate, and/or facilitate activities that address the social and recreational needs of the community with the assistance and participation of the residents
• Evaluate and assist residents and program participants so they can access appropriate community resources in alignment with their stated needs
• Oversee inclusive resident programs (outcomes, program design, and implementation) that cater to various populations including seniors, youth, families, etc.
• Provide individual outreach to residents at least quarterly, through wellness checks
• Organize and provide support to the Resident Life Council, Town Halls, and community focus groups
• Promote diversity and inclusion in support of social and community needs
• Assist residents in building support networks
• Manage check-in and volunteers to ensure compliance with Wesley Housing policy
• Evaluate participation, level of interest, and satisfaction with programs; revise programs as indicated through feedback received during evaluations
• Coordinate, manage, and assess the delivery of programs/services from partner organizations
• Manage and direct activities of program volunteers, including interns
• Ensure program operations comply with applicable standards and requirements
• Maintain a clean, organized workspace (clean tables, put away materials, etc.)
• Monitor expenditures to ensure they fall within budgeted guidelines
• Maintain administrative support including accurate and up to date records, documentation, databases, and spreadsheets (e.g., enrollment records, progress notes)
• Maintain confidential communication and records management
• Create newsletters, calendars for residents and flyers/materials informing residents of services and community issues
• Travel to sites throughout assigned regions to provide housing advocacy and assist in eviction prevention
• Provide follow-up on five-day pay or quit notices with linkage and referral services to residents at risk of eviction
• Conduct intake and assessment for goal setting, case plan development, progress monitoring, tenant advocacy, education, and referrals
• Demonstrate a strong commitment to Wesley Housing’s mission and dedication to housing stability
• Work autonomously with limited supervision
• Facilitate discussions between residents and Community Management as needed
• Work in partnership with Community Management and Resident Services to create and operate affordable housing communities that help residents thrive; develop strategies for reducing barriers and facilitating housing stability
• Assist with evaluating effectiveness of referrals
• Build and maintain relationships with other community-based organizations and resources
• To assist with effective residential referrals to community resources, stay abreast of current processes and procedure for program applications (energy assistance, Medicare/Medicaid, SNAP, and Virginia Individual Development Accounts)
• Produce community resource documents to promote community access to needed resources
• In collaboration with the Regional Community Services Manager and community partners, coordinate seasonal campaigns, including Holiday Assistance and Back to School Drive
• Participate in training and staff meetings
• Perform other duties as assigned
  
  

Required Knowledge, Skills, Abilities

• Able to interact with sensitivity to the needs of a diverse, multicultural client population
• Excellent written and verbal skills
• Bilingual (Spanish and English) preferred
• Working knowledge of supportive services and other resources in the CRC area
• Attention to detail
• Able to advocate, organize, problem-solve and produce results
• Proficient with Microsoft Office suite including Word, Excel, Publisher, Outlook, Teams, and PowerPoint
• Able to comfortably navigate Family Metrics and other social services databases
• Able to troubleshoot minor technical problems related to computer equipment and peripherals
• Excellent relationship building, networking, and interpersonal skills
• Excellent time management and organizational skills
• Effective problem-solving abilities
• Proactive and able to work autonomously
• Able to plan events, organize communities, and facilitate groups
• Demonstrated flexibility; able to pivot and display flexibility in response to changing circumstances or resident needs
  
  

Required/Preferred Education, Certifications, Licenses, Related Experience

• Bachelor’s Degree in Social Work, Psychology, Human Development, or related degree required
• MSW preferred
• Minimum two years of experience in social service delivery with low and moderate-income individuals and families
  
  

Physical Job Requirements

• Able to remain stationary (standing/seated) in front of computer monitor more than half the time
• Able to operate a motor vehicle and travel between different Wesley Housing properties throughout the week
• Able to regularly maneuver (lift, move, carry, slide, etc.) 15 – 40 lbs
• Able to operate machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex.’s: typing, filing, etc.) more than half the time
  
  

Travel Requirements

• This position is primarily located at Coopermine but will occasionally travel to Senseny Place in Winchester, VA. Estimate local travel of approximately 10% to Senseny Place per month (about 2 times per month). Requires reliable transportation, a driver’s license and current auto insurance.
  
  

Wesley Housing offers a generous benefits package to full-time employees that includes a competitive salary, health insurance, disability insurance, paid time off, flexible work schedule, opportunities for training, and a retirement plan with a company match.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

Referrals increase your chances of interviewing at Wesley Housing by 2x

Sign in to set job alerts for “Resident Services Coordinator” roles.

Resident Service Coordinator- The Gardens of Traville

Fair Ridge - Residential Coordinator (Mon-Fri, 8am-4pm)

Fair Ridge - Residential Coordinator (Mon-Fri, 12am-8am)

Tenant Services Coordinator - $25/hr-$28/hr - Rosslyn, VA

Fair Ridge - Residential Coordinator (Mon-Fri, 4pm-12am)

Person Centered Coordinator (Residential)

Fair Ridge - Residential Coordinator (Sat-Sun, 8am-4pm)

Fair Ridge - Residential Coordinator (On Call)

KHFS-Residential Coordinator PT (Sat-Sun, 4pm-12am)

Fair Ridge - Residential Coordinator (Sat-Sun, 12am-8am)

Fair Ridge - Residential Coordinator (Sat-Sun, 4pm-12am)

Washington, DC $51,442.00-$66,872.00 1 week ago

Intake & Scheduling Specialist Home Care

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.