Resident Services Coordinator

Housing Authority of the City of Shreveport; Shreveport (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Housing Authority of the City of Shreveport seeks a dedicated professional to coordinate the HACS Resident Services Program. You will counsel participants, conduct assessments, and refer clients to community resources to promote self-sufficiency.

Responsibilities include maintaining case files, preparing program reports, and educating participants on budgeting and credit concepts, while collaborating with staff and external agencies.

Qualifications

• Bachelor’s degree in Social Work or related field from an accredited college or university.
• Experience with case management and working with low-income families.
• Knowledge of HUD rental assistance programs.
• Ability to develop and maintain client case files.
• Strong communication and data reporting skills.

Responsibilities

• Coordinate activities to help families become self-sufficient with social and public agencies.
• Organize meetings to inform residents about the Resident Services program.
• Conduct one-on-one interviews, prepare needs assessments, and make referrals.
• Act as liaison between participants and community resources.
• Create and maintain case files for Resident Services and Homeownership participants.
• Plan and coordinate events and prepare written materials for participant needs.
• Prepare reports for the program and submit to the Executive Director.
• Assist participants with budgeting and credit education through one-on-one work or referrals.
• Prepare proposals for services as needed.

Skills

Case management

Interviewing

Counseling

Data collection

Referrals

Education

Bachelor's degree in Social Work

Job description

Coordinate activities, manage, counsel, and evaluate a caseload of participants in the HACS Resident Services Program. Provide and arrange training program, conduct orientations, evaluations and appraisals of clients, collect data file reports and provide technical assistance to HACS staff with related work as required.

Essential Functions

• Coordinate the HACS effort to make families self-sufficient with social, community and other public agencies that provide assistance to the Resident Services program.
• Organize an agenda and participate in meetings that provide residents information on the Resident Services program.
• Conduct one-on-one interviews with Resident Services participants, prepare contracts, prepare needs assessment, and make referrals.
• Act as liaison between program participants and various community resources.
• Create and maintain case files on all Resident Services and Homeownership program participants.
• Plan and coordinate special events and programs as assigned.
• Prepare a variety of written materials to address participant needs including brochures, handouts, and newsletters.
• Prepare reports for the program by individual participants and submit to the Executive Director.
• Assist participants to increase knowledge of issues related to credit, budgeting, and finances through one on one work and/or referrals.
• Prepare proposals for services as needed.

Education and Experience

• Minimum education requirement: Bachelor’s degree in Social Work or related field from an accredited college or university.
• Prior employment experience related to case management
• Experience working with low-income families and the populations the program intends to serve
• Experience working with self-sufficiency, earnings and/or employment programs
• Knowledge of resources available in the local community to help residents increase their earnings and assets
• Knowledge of pertinent HUD regulations
• Prior employment experience related to HUD rental assistance programsJoin us in making a meaningful difference in residents’ lives! We’re committed to fostering an inclusive environment where every individual feels supported. This paid position offers an opportunity to develop your skills while contributing positively to our community’s well-being.
• Empathy and positive regard for the families who enroll in the FSS program, a commitment to the mission of the FSS program, and the ability to be nonjudgmental in working with FSS participants