Residential Services Director

Housing Authority of the City of Shreveport; Shreveport (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Housing Authority of the City of Shreveport seeks a Resident Services Director to provide strategic leadership for resident-focused programs, including the Family Self-Sufficiency (FSS) program, homeownership initiatives, financial counseling, and supportive services for formerly homeless individuals and families.

This role collaborates across departments to enhance service coordination for residents in Public Housing, Housing Choice Voucher (Section 8), and Housing Authority-owned

Qualifications

• Bachelor’s degree in Social Sciences or a related field from an accredited institution.
• Minimum of five (5) years of experience in community development, housing, or social services.
• Experience in case management and staff supervision required.
• Experience with HUD-funded programs preferred.

Responsibilities

• Provide strategic leadership across the Resident Services Department and oversee program delivery and performance.
• Ensure compliance with HUD regulations and program requirements and conduct audits as needed.
• Develop and maintain partnerships with community organizations and manage MOUs and contracts.
• Identify service gaps and develop objectives and performance measures aligned with agency goals.
• Coordinate services across Public Housing and Housing Choice Voucher programs and support resident engagement and self-sufficiency.
• Identify funding opportunities and prepare grant applications and community engagement activities.

Skills

Leadership

Staff supervision

HUD regulations

Program development

Communication

Problem solving

Education

Bachelor's degree in Social Sciences

Job description

The Resident Services Director provides strategic leadership and oversight for the Resident Services Department. This role ensures the effective delivery, compliance, and performance of resident-focused programs, including the Family Self-Sufficiency (FSS) Program, homeownership initiatives, substance abuse prevention, financial counseling, and supportive services for formerly homeless individuals and families.

This position works collaboratively across departments to enhance service coordination for residents in Public Housing, Housing Choice Voucher (Section 8), and Housing Authority-owned properties.

Key Responsibilities

• Leadership and Management
• Supervise, mentor, and evaluate Resident Services staff
• Provide leadership across programs including FSS, homeownership, financial counseling, substance abuse prevention, and supportive housing
• Establish clear performance expectations and ensure accountability

Program Oversight and Compliance

• Ensure compliance with HUD regulations and program requirements
• Conduct regular audits of program files and documentation
• Monitor program performance and prepare reports for executive leadership

Partnership Development

• Build and maintain partnerships with organizations providing education, workforce development, health, and supportive services
• Manage contracts and Memorandums of Understanding (MOUs) with community partners
• Serve as a liaison between residents and external service providers

Strategic Planning and Program Development

• Identify service gaps and implement solutions aligned with agency goals
• Develop and implement program objectives and performance measures
• Research best practices to improve program effectiveness

Service Coordination

• Coordinate services for residents across Public Housing and Housing Choice Voucher programs
• Collaborate with internal departments, healthcare providers, and community organizations
• Support resident engagement, stability, and self-sufficiency outcomes

Funding and Special Initiatives

• Identify funding opportunities and prepare grant applications
• Plan and implement workshops, events, and community engagement activities
• Support innovative initiatives that enhance resident services

Qualifications:

Education and Experience

• Bachelor’s degree in Social Sciences or a related field from an accredited institution
• Minimum of five (5) years of experience in community development, housing, or social services
• Experience in case management and staff supervision required
• Experience with HUD-funded programs preferred

Knowledge and Skills

• Knowledge of Family Self-Sufficiency (FSS) program requirements and resident engagement practices
• Strong leadership and team management skills
• Excellent organizational, communication, and problem-solving abilities
• Ability to manage multiple programs and priorities effectively

Certifications

• Family Self-Sufficiency (FSS) Certification required or ability to obtain within a specified timeframe