Service Coordinator

Abode; San Jose (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health benefits (vision & dental)

Paid time off

Holidays

Retirement match

Professional development

Life Insurance

Commuter benefits

Job summary

Abode Services in San Jose, CA seeks a Service Coordinator to provide housing services to individuals who are homeless, including counseling, referrals, and individualized housing plans. You will connect clients with essential services to improve health and housing outcomes, and assist with crisis support and benefits acquisition.

The role requires a bachelor's degree in a related field and at least two years of case management, with a flexible schedule for evenings and weekends.

Qualifications

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
• 2 years of case management experience serving homeless or low-income individuals or families.
• Must have a valid CA driver's license and auto insurance with a clean DMV record.
• Flexible schedule including evenings and weekends as needed.

Responsibilities

• Provide comprehensive housing services and work with landlords when needed.
• Coordinate with social service partners to refer and provide services.
• Develop individualized housing plans and link to community resources.
• Assist residents in retaining housing and achieving independence.
• Document services promptly using BIRP format and maintain files.
• Attend meetings with internal and external partners to coordinate services.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Team collaboration

Crisis de-escalation

Education

Sociology

Human Services

Psychology

Social Work

Job description

Abode , one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Service Coordinator for our program in San Jose, CA.

About the role: The Service Coordinator is responsible for the provision of housing services to individuals who are homeless. The Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability, subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

• $28.85 - $31.74 per hour DOE
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make an Impact:

• Provision of comprehensive housing services to participants, which may include working directly with landlords
• Working closely with other social service partners referring and providing services to participants.
• Coordination of services for program participants to ensure that participants are receiving essential services to increase health and housing outcomes.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavioral/healthcare needs, school readiness and exposure to drug, alcohol abuse and family violence within the household.
• Create and maintain an Individual service plan and needs assessment for each household.
• Meet with the household in person, either in the community or within the home as frequently as needed.
• Attend program meetings with internal and external partners to coordinate services and ensure quality services.
• Maintain client files, including all necessary documentation.
• Communicate closely and frequently with all members of the team to improve systems, solve problems, share resources, and coordinate work.
• Must be able to document services in a timely manner, using BIRP format.
• Attend staff meetings and other agency functions as needed.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 2 years case management experience providing services to homeless or low-income individuals and/or families.
• Driving and transportation of participants when required.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

COMPETENCIES:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Professional experience in the human services or related field and demonstrated experience with low-income individuals and families.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Ability to de-escalate crisis situations with program participants.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Qualifications

Education

Required

Bachelors or better in Sociology.

Preferred

Bachelors or better in Human Services.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.