Resident Services Coordinator

Wimmer Communities; Oak Creek (WI); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Generous PTO

Paid Holidays

401K Plan with Company Match

Job summary

Wimmer Communities is looking for a Resident Services Coordinator to join our team in Oak Creek. This role offers a fast-paced and welcoming environment where collaboration is key, and camaraderie is encouraged among coworkers. Your responsibilities will include managing resident communications, organizing community events, and providing vital resources to our seniors.

We offer a highly competitive wage, generous PTO, and comprehensive benefits starting from day one, ensuring a supportive work-life balance.

Qualifications

• Strong communication skills to address resident concerns.
• Ability to organize community events and activities.
• Experience with database management.

Responsibilities

• Directly communicate with residents in person and by phone.
• Organize and manage community events.
• Maintain resident information database.

Skills

Communication skills

Event planning

Customer service

Tools

Yardi

Job description

Are you looking for a career opportunity that offers both variety and a fast pace with room for growth? Are you looking for a fun and welcoming workplace where your coworkers become like a second family? If you answered yes, then Wimmer Communities' open Resident Services Coordinator Position is the perfect fit for you! Located in Oak Creek at our Centennial Park Senior Property.

As a recipient of the Top Workplaces Award since 2016, we have proven ourselves to be one of the best places to work in Southeast Wisconsin. We are a family business that understands the importance of work life balance so if you need a flexible schedule, let us know!

The Hours

1st Shift - Monday thru Friday 8am - 4:30pm

Starting at $19.00 per hour

A Typical Day as a Resident Services Coordinator

• Communicates directly with residents, both in person and by telephone / Addresses concerns and escalates as necessary
• Answers phone calls and routes to appropriate staff, when necessary / Manages Resident documents (Birthdays, Pet Lists, Wait Lists)
• Provides information on services, events and attractions to residents and their families.
• Organizes community and resident events to include: monthly events such as donut social, birthday party, popcorn day, coffee chat, in addition to live entertainment, craft classes, annual events such as Family Night, Craft Fair, and Resident Holiday party. Responsible for creating new activities and events within budget, along with set up and clean up of all event/activities.
• Creates Facebook posts to positively promote our community to the public.
• Shops for event supplies and weekly Country Store groceries, Manages Package deliveries
• Ensures marketing brochures are assembled and are available to prospective tenants.
• Provides tours to prospective tenants, when needed, along with following lead generation/follow up processes
• Provides resources for our senior population - i.e. in-home care, transportation options, senior services etc.
• Assists in the move-in/move-out process, when needed.
• Manages weekly food catering services; collecting payments from residents and submitting orders.
• Produces & distributes the monthly community newsletter
• Maintain and update resident information database (Yardi) and hard files.
• Enter and code purchase orders and work orders.
• May assist with lease renewals and recertifications

Our Benefits

• A highly competitive wage
• Generous PTO that starts accruing day one
• 10 Paid Holidays
• Parental Leave
• Use of Any Wimmer Property Amenities (Pool, Fitness Center & Community Room)
• Continued Employee Growth, Development, Training, and a Career Path
• Fun Company Outings including Golf Outing, Brewers games, Milwaukee Boat Cruise, and Annual Holiday party.
• Volunteer Events such as Habitat for Humanity and Hunger Task Force
• Medical, Vision, Dental, Health Savings Account, and a Flexible Spending Account
• Employer-Paid Life, AD&D, and Short-Term Disability Insurance
• 401K Plan with a Company Match
• A Company Culture Second to None