Resident Services Coordinator

The JOY FM; Virginia (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

The JOY FM is seeking a Resident Services Coordinator to support resident engagement and frontline office operations. You will answer incoming calls, assist residents with maintenance requests, coordinate move-ins/move-outs, and promote clear communication between residents, owners, and the company.

You should have proven receptionist or customer service experience in property management, strong organizational and communication skills, knowledge of housing laws, and proficiency with leasing

Qualifications

• Experience in receptionist or customer service within property management is required.
• Strong organizational skills and ability to work in a fast-paced environment.
• Knowledge of local housing provisions and federal fair housing laws.
• Proficiency in leasing/property management software.

Responsibilities

• Answering phones and handling resident inquiries.
• Provide customer service and clear communication with residents and owners.
• Assist property manager with daily tasks and administrative duties.
• Coordinate move-in and move-out processes and related paperwork.
• Support NSF, collections, and leasing/financial processes as needed.

Skills

Customer service

Communication

Organizational skills

Property management

Fair housing law

Leasing software

Job description

Description:

The Resident Services Coordinator is responsible for all areas of resident engagement. The role will answer all incoming company calls, assist residents with maintenance requests, track and order office supplies, coordinate move-in and move-out processes, coordinate NSF and collection processes, open and close the office each day, and promote high-quality communication between residents, owners, and the company. Responsibilities: Customer Service and Communication Answering Phones Property Manager Assistance Move-In and Move-Out Coordination NSF Process Leasing Financial/Accounting Effective Use of Company Software Programs Fair Housing Policies Low-Income Housing Housing Vouchers

Qualifications:

The qualified applicant will understand and apply quality communication with residents to give comprehensive answers that follow company policy while providing a premier experience to residents for moving in and moving out of our residential properties. To meet this goal, the qualified applicant will possess: Proven experience in a receptionist or customer service position, including experience in single-family and multi-family property management environments. Strong organizational skills and the ability to function in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Knowledge of local housing provisions and federal fair housing laws. Proficiency in computer systems and software used in leasing and property management. Treating people with respect. Communications- Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods. Problem Solving- Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem-solving situations. Reacts well under pressure. Relates and interacts well with all types of people. Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Motivates others to perform well. Approaches assigned tasks enthusiastically and with vigor. Ability to read and comprehend resident lease ledgers in conjunction with lease agreements to answer resident questions. Must be able to pay attention to detail. Comprehension of federal fair housing laws and any applicable local housing provisions. Must be highly proficient in computer use and have professional phone skills.

Physical Requirements:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and occasionally lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Must have the ability to operate a vehicle to visit and perform property inspections.