Resident Services Coordinator

Bigos Management, Inc.; Minnesota; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

HSA contribution

Leasing commissions & renewal bonuses

401(k) with employer match

Ten paid holidays

Generous PTO and rollover

Volunteer Time Off

Life Insurance

Short Term Disability

Long Term Disability

Employee Assistance Program

Educational Assistance

Rent discount

Fitness membership discount

Job summary

Bigos Management, Inc. is hiring a Resident Services Coordinator to deliver high-quality customer service to site residents in the St. Paul area. You will anticipate needs, provide creative solutions, and act as a trusted resource for residents across Minneapolis–St. Paul and the Twin Cities.

The role may include leasing support and interactions with residents, vendors, and staff. A positive, proactive approach and strong communication are essential for success.

Qualifications

• High school diploma or GED required.
• General knowledge of property management or real estate.
• Previous customer service, concierge, or hospitality experience preferred.
• Higher education or vocational training in marketing or hospitality desired.

Responsibilities

• Plan and organize resident events to boost retention.
• Coordinate amenity reservations (party rooms, business center, guest suites).
• Assist residents with services such as dry-cleaning, cleaning, flowers, and packages.
• Provide information and recommendations on dining and transportation.
• Stay up to date with city events to inform residents.
• Establish partnerships with local businesses for resident discounts.
• Help residents away from home by tending to pets, plants, and mail.
• Greet and assist residents, vendors, and prospective clients.
• Assist with building key system access and security.
• Show and lease apartments when needed; support move-in/out scheduling.
• Coordinate with Marketing to use on-site communications and social media.
• Other duties as assigned by Property Manager.

Skills

Fluent English

Customer service

Communication skills

Time management

Education

High school diploma or GED

Job description

Job Description

Job Description

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2026 FOR THE 12th TIME

LOCATION

Galtier Towers - St. Paul, MN (366 Units)

HOURS

Monday - Friday, 9:30 am - 6:00 pm

PAY, BENEFITS, AND PERKS

Hiring Pay Range: $18.25 - $23.00 /hour

• Competitive benefit package, including HSA employer contribution, starting 1st of the month after hire


• Eligible for Leasing Commissions and Renewal Bonuses


• 401(k) Plan with employer match


• Ten paid holidays, no waiting period to receive holiday pay


• Generous Paid Time Off (PTO) and rollover options


• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities


• Company paid benefits including Life Insurance, Short Term and Long Term Disability


• Employee Assistance Program (EAP)


• Educational Assistance options


• Rent discount


• Life Time Fitness Membership discount

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions ([e-mail]).

SUMMARY

The Resident Services Coordinator provides high-quality customer service support to site residents. The Resident Services Coordinator proactively anticipates the needs of the residents and offers creative solutions to meet those needs. The Resident Services Coordinator will provide \"above and beyond\" service by being seen as an expert resource and will be knowledgeable of the Minneapolis/St. Paul and greater Twin Cities area. This position, on occasion, will also provide support in leasing apartments when the need arises. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES

• Plan and organize resident events to help maintain or increase resident retention.


• Coordinate amenity reservations, which could include areas like party rooms, the business center, and guest suites.


• Arrange and assist residents with services such as dry-cleaning, cleaning services, delivering floral arrangements and packages.


• Provide information and recommendations for residents about dining and transportation.


• Stay up to date with community and city events and ongoing activities to provide current information to residents.


• Establish and foster partnerships with local businesses to offer discounts and recommendations to enhance resident experience and satisfaction.


• Assist residents who are out of town by feeding pets, watering plants, and picking up mail/newspapers.


• Greet and assist residents, vendors, and prospective clients.


• Keep Property Manager aware of all issues on or near the property.


• Assist with control and security of building key system, including providing residents, co-workers, and vendors with key access.


• Show and lease apartments as needed and assist office staff with tasks such as move-out/move-in scheduling, inspections, and key/access control.


• Coordinate with the Marketing department to utilize community/resident communication instruments such as social media platforms and on-site message boards/newsletters.


• Other duties as assigned by Property Manager.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• High school diploma or GED required


• Candidate must have a general knowledge of either the Property Management or Real Estate industry


• Previous customer service, concierge, or hospitality experience is preferred


• Some higher education or vocational training specializing in marketing or hospitality industry is desired

SKILLS AND ABILITIES:

• Fluent in English and skilled in oral and written communication


• Ability to use tact, diplomacy, and a clear, courteous manner when dealing with co-workers and the public


• Decision-making, problem-solving, and time-management skills


• Ability to handle multiple projects or tasks simultaneously with self-direction


• Communication skills with an outstanding customer service approach


• Candidates must be willing to have some flexibility in their schedule, as various