Resident Services Coordinator

RPM; Minneapolis (MN); Hybrid; USD 40,000 - 55,000; Full time

Job summary

RPM Living is seeking a Resident Services Coordinator to assist the Community Manager in overseeing daily operations of apartment communities. In this role, you will enhance the resident experience, manage relations, and perform administrative tasks. Join us for a vibrant workplace that values community, diversity, and continuous learning.

Benefits

Weekly pay for onsite associates

Comprehensive healthcare coverage

Employer-paid employee assistance programs

401(k) with company match

Paid time off and floating holidays

Discounted perks including Costco membership

Qualifications

• 1-3 years of related experience preferred.
• Knowledge of property operations and marketing principles.
• Basic computer skills required.

Responsibilities

• Oversee all aspects of the resident experience.
• Create and implement strategies for resident satisfaction.
• Handle resident concerns and ensure excellent service.

Skills

Customer Service

Communication

Time Management

Education

High school GED

Tools

Microsoft Office Suite

Google Suite

Job description

Overview

Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.

The position: The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.

Responsibilities

• Oversee all aspects of the resident experience
• Offer a professional, yet friendly, atmosphere in the leasing office
• Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction
• Contact and follow up on renewals, new residents, and work orders
• Answer and handle incoming issues from current residents always offering excellent service
• Create a renewal program to optimize leas renewals and decrease resident turnover
• Create ideas for marketing and events and assist in successful execution of these events
• Plan fun activities for residents
• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
• Must be available for after hours for resident relations and other activities
• Perform other duties and projects as assigned by manager

Qualifications

Education & Experience:

• High school GED; or one to three years of related experience
• Possess knowledge of property operations, marketing principles and practices
• Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources management, leadership techniques, planning and organization, and coordinator of people and resources
• Basic computer skills, Microsoft Office Suite, Google Suite, Industry Specific Software

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.