Resident Services Coordinator

Morgan Properties; Milford Mill (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Morgan Properties is seeking a Resident Services Coordinator to assist the Property Manager in coordinating resident services and addressing resident concerns. This role requires strong communication skills, proactive problem solving, and relevant experience in property management. The Coordinator will be responsible for managing resident files, hosting events, and ensuring effective communication and service delivery within the community.

Benefits

20% Rent Discount

Property Staff Shared Renewal Commissions

Employee referral payment program

Educational Enhancement Program

Medical, Dental, and Vision benefits

Life/AD&D Insurance

Free access to pool and fitness center

Qualifications

• 2-5 years of related experience or a combination of education and experience.
• Sales and/or Customer Service experience required.
• Ability to set priorities, handle multiple tasks, and meet deadlines.

Responsibilities

• Assist Property Manager with resident processes and administrative work.
• Plan and host resident events and activities.
• Communicate with residents about service requests.

Skills

Communication

Customer Service

Time Management

Problem Solving

Education

Bachelor's degree (B.A.) from four year College or University

Tools

Yardi Property Management software

Job description

The Resident Services Coordinator is responsible for assisting the Property Manager with handling all current resident processes and concerns, including all related administrative work involved in the coordinating of resident services. He/She must have a working knowledge of all leasing and management policies, accounting, maintenance and resident retention policies and programs.

What we’ll expect from you :

• Responsible for resident files which include but are not limited to: renewals and resident retention programs, resident follow up including letters, requests, concerns, lease changes.
• Back up to and assist the Property Manager on the flow of all paperwork and verifications.
• Oversee and assist the Front Desk Receptionist with answering phones, maintaining pet log, resident information card book, extermination log, pool memberships, satellite dish installation requests and other daily functions of the Resident Services department.
• Responsible for communicating with residents about service requests and scheduled work.
• Plan and host resident events and activities on a regular basis.
• Prepare and send renewals and addenda on a monthly basis, follow up with residents to ensure renewal and timely response, meet with residents to ensure renewal. Maintain records.
• Process notices to vacate and assist residents with lease breaks, in-house transfers, smooth moves.
• Perform monthly property inspections and send correction notices.
• Oversee the completion of required staff safety training by the monthly deadline.
• Inspect apartments as needed.
• Assist with filing and maintain the filing system.
• Record all resident correspondences.
• Assist the Property Manager with any requested work to be done.
• Be flexible with hours and days worked.
• Be flexible to help at another community if necessary.
• Assist with activities related to apartment rentals and move-ins as needed.
• Bachelor's degree (B.A.) from four year College or University, 2-5 years of related experience or a combination of both.
• Sales and/or Customer Service experience required.
• Yardi Property Management software experience a plus.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong communication skills, both oral and written.

The Benefits of Employment:

• 20% Rent Discount
• Property Staff Shared Renewal Commissions
• Leasing Commissions
• Employee referral payment program
• Educational Enhancement Program
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and short term disability
• Free access to pool and fitness center
• Additional employee discounts available

Get To Know Us:

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in King of Prussia, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 19 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships and proven operational expertise.

Learn more about Morgan Properties at www.morganproperties.com.

About the company

At Morgan Properties we are dedicated to providing the best in apartment homes. To learn more about our apartment communities, please visit our website.

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