Guest Services Agent

East-West-Hospitality; Avon (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee meals

Winter incentive

Merchant Pass

Marriott discounts

401(k) match

Career trainings

Discounts on gear

PerkSpot discounts

Sabbatical program

Referral program

Employee assistance

Job summary

East West Hospitality seeks a friendly Guest Services Agent to welcome guests, handle check-in/check-out, and ensure exceptional service at The Westin Riverfront Resort & Spa. You will connect with guests, solve problems, and reflect our commitment to outstanding hospitality.

Prior guest service experience helps, especially in luxury hotel or resort settings; enthusiasm and teamwork are essential. Full-time, on-site schedule with competitive benefits awaits.

Qualifications

• Previous customer service experience.
• Luxury hotel or resort experience is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome guests with a friendly, professional approach and manage check-in/check-out.
• Handle incoming calls and respond to guest requests across departments.
• Provide personalized service by anticipating needs and resolving questions.
• Coordinate guest requests using the resort’s radio system and hotel teams.
• Process cash and credit card transactions accurately at the front desk.

Skills

Guest service

Communication

Problem-solving

Tools

Cash handling

Credit card processing

Radio communications

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

Help create memorable stays at The Westin Riverfront Resort & Spa ! As a Guest Services Agen t, you'll be at the center of the guest experience—welcoming visitors, solving problems, and ensuring every interaction reflects the exceptional service our resort is known for. If you enjoy connecting with people, thrive in a dynamic environment, and take pride in delivering personalized hospitality, we'd love to meet you.

What You'll Do Includes:

• Welcome guests with a friendly, professional approach while delivering seamless check-in and check-out experiences.
• Manage incoming calls, respond to guest requests, and provide timely assistance to both internal departments and external callers.
• Deliver thoughtful, personalized service by anticipating guest needs and resolving questions with confidence and care.
• Coordinate guest requests by communicating with Service Express Runners and hotel teams using the resort's radio communication system.
• Process cash and credit card transactions accurately while maintaining a polished, service-oriented experience at the front desk.

Why You'll Love It:

Enjoy $8 employee meals and our Winter Incentive Program, featuring your choice of an Epic Merchant Pass or an end-of-season bonus (based on your start date).

Schedule:

7:00am - 3:30pm or 2:30pm - 11:00pm, 5 days/week

Posting Closes:

9/17/2026 or when filled

Success in This Role Looks Like:

• L egally authorized to work in the United States on an ongoing basis, without a specific end date
• You have previous customer service experience and enjoy interacting with people.
• Experience in a luxury hotel or resort setting helps you hit the ground running but isn't required.

Joining our team comes with an array of fantastic benefits and perks designed to support your well-being and career growth.

• Generous paid time off, sick time, and the choice between three different health plans are part of the package for our Full Time Year Round employees!
• Enjoy Marriott hotel discounts worldwide, a 401(K) plan with a discretionary employer match, and access to career development trainings.
• Along with discounts at Eye Pieces and Venture Sports, take advantage of corporate discounts through Perk Spot, our Sabbatical Program, a $500 referral program, and the Employee Assistance Program, all tailored to help you thrive both personally and professionally.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.