Resident Services Concierge | Front Desk & Guest Experience

Brookdale Senior Living; Framingham (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages

Job summary

Brookdale Senior Living in Framingham, MA seeks a friendly receptionist to greet visitors, answer calls, and support daily community operations. You’ll coordinate mail, assist residents and staff, and maintain logs in a fast-paced environment.

Ideal candidates deliver excellent customer service, strong communication, and dependability. Brookdale offers comprehensive benefits and opportunities for growth within a nationwide senior living network.

Qualifications

• Candidates should deliver friendly customer service to visitors and residents.
• Strong communication skills for phone and in-person interactions.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet all visitors entering the community and direct them to the appropriate staff.
• Answer and screen phone calls; manage visitor logs and mail delivery/collection.
• Assist with basic office/clerical tasks and respond to resident emergencies per protocol.

Skills

Customer service

Clear communication

Multitasking

Job description

Brookdale Senior Living in Framingham, MA seeks a friendly receptionist to greet visitors, answer calls, and support daily community operations. You’ll coordinate mail, assist residents and staff, and maintain logs in a fast-paced environment.

Ideal candidates deliver excellent customer service, strong communication, and dependability. Brookdale offers comprehensive benefits and opportunities for growth within a nationwide senior living network.