Front Desk & Guest Experience Coordinator

Brookdale Senior Living; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages forHourly

Optional voluntary benefits including:

ID theft protection and pet insurance

Paid Time Off

Paid holidays

Company provided life insurance

Adoption benefit

Disability (short and long term)

Flexible Spending Accounts

Health Savings Account

Optional life and dependent life ins.

Tuition reimbursement

Job summary

Brookdale Senior Living in Madison, WI seeks a Receptionist to greet visitors, answer questions, and manage guest logs in a friendly, professional manner. The role includes answering calls, routing messages, and supporting basic office tasks in a community setting.

Applicants should be able to multitask, provide clear communications, and maintain poise under pressure while upholding Brookdale’s standards of care and service. This is a full-time, on-site position with comprehensive benefits.

Qualifications

• Greet visitors and answer questions in a friendly, professional manner.
• Maintain visitor logs and sign-in sheets with accuracy.
• Answer/direct phone calls and support staff and residents as needed.

Responsibilities

• Greet all visitors entering the community and direct them appropriately.
• Sort, deliver and collect mail; perform basic clerical tasks as needed.
• Respond to resident emergencies per community protocol.

Skills

Guest services

Phone etiquette

Multitasking

Time management

Tools

Microsoft Office

Job description

Brookdale Senior Living in Madison, WI seeks a Receptionist to greet visitors, answer questions, and manage guest logs in a friendly, professional manner. The role includes answering calls, routing messages, and supporting basic office tasks in a community setting.

Applicants should be able to multitask, provide clear communications, and maintain poise under pressure while upholding Brookdale’s standards of care and service. This is a full-time, on-site position with comprehensive benefits.