Resident Services Concierge - Front Desk & Guest Experience

Sonata West Orange -; Florida; On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental & Vision benefits

Company-paid Life Insurance & Vol. Dis

Paid Time off & Holidays

401(k) Retirement Savings Plan

Job summary

Serenades at West Orange is seeking a friendly Concierge to serve as the community ambassador and receptionist. You will greet visitors, answer phones, screen sign-ins, and assist with mail, packages, and clerical tasks to ensure smooth daily operations.

The role requires strong interpersonal skills, a high school diploma, and the ability to handle flexible hours including holidays and weekends. This PRN position supports a premier care environment with a focus on resident wellbeing and

Qualifications

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Responsibilities

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at front desk.
• Maintains and updates emergency contact information on each Resident and keeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.

Skills

Interpersonal skills

Clerical skills

Word-processing

Flexibility

Communication

Education

High School Diploma

Tools

Microsoft Word

Job description

Serenades at West Orange is seeking a friendly Concierge to serve as the community ambassador and receptionist. You will greet visitors, answer phones, screen sign-ins, and assist with mail, packages, and clerical tasks to ensure smooth daily operations.

The role requires strong interpersonal skills, a high school diploma, and the ability to handle flexible hours including holidays and weekends. This PRN position supports a premier care environment with a focus on resident wellbeing and