Resident Services & Compliance Coordinator

TREK Development Group; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

TREK Development Group, a Pittsburgh-based real estate developer, seeks a Front Desk Compliance Specialist for East Hills with 313 units. You’ll assist with resident certifications, EIV checks, and HUD/LIHTC compliance while supporting daily property management tasks and resident interactions.

Under the Community Manager, you’ll ensure confidentiality, coordinate with staff and residents, and help maintain organized files for MORs and audits. This role emphasizes teamwork and service excellence.

Qualifications

• Minimum one year of experience in affordable housing, property management, or housing compliance administration.
• Demonstrated experience with HUD and/or LIHTC affordable housing programs.
• Working knowledge of EIV (Enterprise Income Verification).
• Experience with resident certifications and recertifications.
• Strong computer proficiency, including Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Experience with HUD Section 8, Project-Based Section 8, LIHTC, HOME, PHARE, RAD, Public Housing, or mixed-income housing programs preferred.
• Experience with property management software such as Yardi, OneSite, RealPage, ResMan, MRI, AppFolio, or similar platforms preferred.
• Experience preparing files for MORs, agency audits, and investor reviews preferred.
• Knowledge of affordable housing compliance regulations and documentation requirements.

Responsibilities

• Serve as the primary point of contact for residents, applicants, visitors, vendors, and community partners.
• Respond to incoming calls, emails, and walk-in inquiries professionally.
• Greet visitors and maintain a welcoming office environment.
• Process incoming and outgoing mail and deliveries.
• Maintain office filing systems, resident records, and documents.
• Schedule appointments and assist with resident meetings and interviews.
• Prepare correspondence, notices, reports, and other documents.
• Assist with data entry and maintenance of property management software systems.
• Support staff with daily operational activities and special projects.

Skills

Attention to detail

Customer service

Communication skills

Confidentiality

MS Office proficiency

Multitasking

Tools

RealPage

OneSite

Yardi

MRI

AppFolio

Job description

TREK Development Group, a Pittsburgh-based real estate developer, seeks a Front Desk Compliance Specialist for East Hills with 313 units. You’ll assist with resident certifications, EIV checks, and HUD/LIHTC compliance while supporting daily property management tasks and resident interactions.

Under the Community Manager, you’ll ensure confidentiality, coordinate with staff and residents, and help maintain organized files for MORs and audits. This role emphasizes teamwork and service excellence.