Resident Services & Community Liaison

Fairstead ESC LLC; New York (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical & Dental

Vision Plan

401(k) Matching

Paid Holidays

Paid Time Off

Sick Days

Life Insurance

FSA

Pet Insurance

Disability Insurance

Discounts

Job summary

Fairstead ESC LLC in New York City is seeking a Resident Coordinator to support residents in subsidized multifamily properties. You will coordinate services, track living conditions, and collaborate with property management to improve quality of life.

The role emphasizes liaison with NYCHA, nonprofits, and city agencies, maintaining records and ensuring compliance. Bilingual in Spanish and English preferred, strong customer service and data-tracking skills are essential.

Qualifications

• Demonstrated volunteer and community experience.
• Bilingual in Spanish and English preferred.
• Positive outgoing attitude and excellent customer service skills.
• Proficient listener with excellent interpersonal skills, including tact and diplomacy.
• Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi.
• Able to effectively present information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Strong written and oral skills.
• Accurate with a strong attention to detail.

Responsibilities

• Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications.
• Work as a liaison between NYCHA and residents to ensure annual recertifications are completed and in compliance with NYCHA’s requirements and deadlines.
• Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements.
• Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events.
• Serve as resident liaison for community meetings and social services, programs, and events.
• Identify issues and opportunity ongoing to better serve residents and support Fairstead’s mission.
• Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events.
• Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state and federal guidelines.
• Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
• Maintains records, documentation, and files, particularly more complex or sensitive files.
• Type letters and memos.
• Track visits and calls.
• Oversees telephone services, email correspondence, and mail distribution.
• Answer phones pleasantly, adhering to the phone techniques as stipulating in the policy and procedures manual.
• Assist in taking work requests and expediting their completion; maintaining records as stated in the policy and procedures manual.
• Maintain courteous communications with residents, applicants, and representatives of other companies.
• Assists clerical and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required.
• Perform other related duties as required.

Skills

Customer service

Bilingual Spanish/English

Interpersonal skills

Microsoft Office

Yardi

Family Metrics

Tools

Yardi

Family Metrics

Microsoft Office

Job description

Fairstead ESC LLC in New York City is seeking a Resident Coordinator to support residents in subsidized multifamily properties. You will coordinate services, track living conditions, and collaborate with property management to improve quality of life.

The role emphasizes liaison with NYCHA, nonprofits, and city agencies, maintaining records and ensuring compliance. Bilingual in Spanish and English preferred, strong customer service and data-tracking skills are essential.