Service Representative

Riverbay-Corporation; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

Riverbay Corporation in Bronx, NY seeks a Service Representative to handle high-volume resident inquiries, dispatch crews, manage work orders, and provide front-desk support.

Ideal candidates have strong communication, MS Office skills, and the ability to multitask in a fast-paced environment. This part-time, per diem role may include evening/night shifts and weekend coverage.

Qualifications

• Exceptional written/oral communication and excellent customer service and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Hands-on experience with office equipment.
• Multitasking and time-management skills.
• Ability to handle a high volume of callers and visitors professionally.
• Knowledge of Yardi Property Management System is a plus.

Responsibilities

• Manage heavy call volume, answer inquiries, take messages, and direct calls to appropriate departments.
• Dispatch crews, vehicles, or field units via radio, phone, or computer.
• Distribute work orders and supply requisitions by various methods.
• Maintain residential receivable accounts.
• Monitor work orders and progress for supervisors.
• Greet visitors and obtain initial assessment of reason for visit.
• Compose and track emails to departments and follow up as necessary.
• Respond to shareholder inquiries concerning account payments/charges.
• Create and maintain files and correspondence as needed.
• Prepare distribution of schedules for units work orders.
• Monitor elevator or inventory logs as necessary.
• Complete data entry for all appointments.
• Prepare and close work orders and supply requisitions.

Skills

Communication

Customer Service

Interpersonal Skills

Multitasking

Time Management

Bilingual

Education

HS Diploma

AS Degree

Tools

Microsoft Office

Yardi PM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Representative

Bronx, NY, US

Essential Job Duties and Responsibilities:

• Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
• Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
• Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
• Maintains residential receivable accounts
• Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
• Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
• Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival.
• Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.
• Respond to Shareholders’ inquiries concerning account (payments/charges) information.
• Creates and maintains files, as needed
• Creates correspondence and/or flyers, as necessary.
• Prepares distribution of schedules for units work orders.
• Monitors and maintains elevator or inventory log as necessary.
• Completes data entry for all appointments.
• Prepares and closes work orders and supply requisitions upon completion.
• Additional duties and responsibilities as assigned.

NOTE: Service Representatives’ actual duties may vary, depending upon the department to which they are assigned

Work Experience and Minimum requirements:

• Exceptional written/oralcommunication,aswellas,excellent customerservice and interpersonal skills.
• Proficient in Microsoft Office Suite
• Hands-on experience with office equipment
• Multitasking and time-management skills, with the ability to prioritize tasks is essential.
• Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
• Knowledge of Yardi Property Management System a plus.

Educational Requirements:

• High School Diploma or equivalent
• College courses or A.S. degree, a plus

Testing:

• Drug screening, as permitted by, and consistent with, applicable law.

Physical Requirements:

Persons performing service in this position classification may routinely exert up to 25 pounds of force to lift, carry, push, pull, or otherwise move objects. This type of work may involve regular walking, standing or sitting for extended periods of time. It may involve stooping or bending. Handling and working with various materials and objects may be required.

Reasonable accommodations may be made to enable a person to perform the essential functions of the job.

Riverbay Corporation is an Equal Opportunity Employer.

Essential Job Duties and Responsibilities:

• Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
• Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
• Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
• Maintains residential receivable accounts
• Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
• Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
• Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival.
• Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.
• Respond to Shareholders’ inquiries concerning account (payments/charges) information.
• Creates and maintains files, as needed
• Creates correspondence and/or flyers, as necessary.
• Prepares distribution of schedules for units work orders.
• Monitors and maintains elevator or inventory log as necessary.
• Completes data entry for all appointments.
• Prepares and closes work orders and supply requisitions upon completion.
• Additional duties and responsibilities as assigned.

NOTE: Service Representatives’ actual duties may vary, depending upon the department to which they are assigned

Work Experience and Minimum requirements:

• Exceptional written/oralcommunication,aswellas,excellent customerservice and interpersonal skills.
• Proficient in Microsoft Office Suite
• Bilingual, a plus.
• Hands-on experience with office equipmentMultitasking and time-management skills, with the ability to prioritize tasks is essential.
• Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
• Knowledge of Yardi Property Management System a plus.

Educational Requirements:

• High School Diploma or equivalent
• College courses or A.S. degree, a plus

Testing:

• Drug screening, as permitted by, and consistent with, applicable law.

Physical Requirements:

Persons performing service in this position classification may routinely exert up to 25 pounds of force to lift, carry, push, pull, or otherwise move objects. This type of work may involve regular walking, standing or sitting for extended periods of time. It may involve stooping or bending. Handling and working with various materials and objects may be required.

Reasonable accommodations may be made to enable a person to perform the essential functions of the job.

Riverbay Corporation is an Equal Opportunity Employer.

This is a part-time, per diem role. Shifts may vary between: 11:00 pm to 7:00 am, 7:00 am to 3:00 pm, 3:00 pm to 11:00 pm. (Schedule may vary based on department needs to include nights, weekends and holidays)