Resident Service Coordinator/Leasing Consultant- Affordable Community

Atlantic Pacific Companies; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Atlantic Pacific Companies in Austin, TX is seeking an experienced Resident Service Coordinator/Leasing Consultant for The Studio at ThinkEast, an 181-unit affordable community.

You will handle leasing, resident services, and application processing, working with HUD/LIHTC guidelines; LIHTC and property management experience is preferred.

Qualifications

• High School Diploma and 1–2 years related experience in residential services or sales
• Two years of LIHTC/Affordable housing experience
• Experience in marketing, sales, and customer service
• Proficient with Bluemoon, Yieldstar, Onsite or Yardi CRM
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Weekend leasing office coverage as needed

Responsibilities

• Answers telephones and provide leasing information, schedule appointments for tours, take maintenance requests, assist residents with needs, etc.
• Welcomes and shows prospective residents the property, explain the application process. Prepares move-in packet upon approval of the application.
• Reviews and explain information to resident (i.e., gate cards, gate codes, lease, community policies and move-in inventory), based on HUD, LIHTC programs.
• Walks with a resident upon move-in to complete the move-in inventory sheet and ensure signature prior to keys being released.
• Assists in the handling of resident service request and various concerns as required.
• Types up and delivers Community and resident letters with Manager approval.
• Ensures all proper screening of applications, reviews and signs lease agreements and ensures proper collection of fees and rents, based on the HUD/LIHTC regulations accurately and timely.
• Assist in keeping the office neat and clean.
• Assist in follow-up on work orders.

Skills

Customer service

Sales

Communication

Multitasking

Education

High School Diploma

LIHTC/Affordable housing experience

Tools

Bluemoon

Yieldstar

Yardi

Onsite

Microsoft Office

Job description

Atlantic Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C.

We are looking for passionate people who enjoy challenges and helping others. Does this sound like you? Join us!

Our Company is seeking:

An experienced and highly motivated Resident Service Coordinator/Leasing Consultantfor our Affordable Community, The Studio at ThinkEast, of 181 units in Austin, TX.

Job Type: Full-Time

Job Description Summary:

The Resident Service Coordinator/Leasing Consultant is responsible for leasing out community apartments and assisting tenants with their needs. Their duties include meeting with prospective tenants to determine lease terms, receiving security deposits, and coordinating with current tenants to discuss lease changes, and best promote the business.

Responsibilities:

• Answers telephones and provide leasing information, schedule appointments for tours, take maintenance requests, assist residents with needs, etc.
• Welcomes and shows prospective residents the property, explain the application process. Prepares move-in packet upon approval of the application.
• Reviews and explain information to resident (i.e., gate cards, gate codes, lease, community policies and move-in inventory), based on HUD, LIHTC programs.
• Walks with a resident upon move-in to complete the move-in inventory sheet and ensure signature prior to keys being released.
• Assists in the handling of resident service request and various concerns as required.
• Types up and delivers Community and resident letters with Manager approval.
• Ensures all proper screening of applications, reviews and signs lease agreements and ensures proper collection of fees and rents, based on the HUD/LIHTC regulations accurately and timely.
• Assist in keeping the office neat and clean.
• Assist in follow-up on work orders.

Requirements:

• High School Diploma and one to two years related experience and/or training in residential services, customer service, or sales or equivalent combination of education and experience.
• Two years of LIHTC/Affordable housing experience.
• Previous experience with marketing, sales, and customer service
• Experience with Bluemoon, Yieldstart preferred and Onsite or Yardi (CRM, Voyager, P2P) required.
• Proficient in computer software including but not limited to, Microsoft Office (Excel, Word and Outlook)
• Cover leasing office on weekend shifts as needed

For more information, please visit Our Website

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Atlantic Pacific Companies is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Disclaimer: The tasks and responsibilities listed are not the only ones applicable to the positions