Resident Service Coordinator

Peak Management LLC; Hudsonville (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) with employer match

Paid Time Off (PTO)

Sign-on bonus

Job summary

Peak Management LLC is hiring a Resident Service Coordinator for our Ramblewood Apartments portfolio in Michigan. You will be the primary point of contact for residents, handling maintenance questions, requests, and concerns with timely, accurate entry into the system.

The role requires strong organization, reliable transportation, and a client-first approach to service. We offer a competitive benefits package including PTO, 401(k) with employer match, and health plans.

Qualifications

• Experience handling resident maintenance questions and requests.
• Ability to enter service requests promptly and accurately.
• Must have reliable transportation.

Responsibilities

• Participate in resolving and handling resident maintenance questions, concerns and complaints.
• Take service requests from residents or staff via phone, in person, and email; enter requests promptly.
• Assist Maintenance Supervisor with determining priority of service requests for technicians or vendors.
• Demonstrate strong organizational skills.
• Must have reliable transportation.

Skills

Customer service

Communication

Organization

Job description

Smile, you found us! Looking for a career change in 2026? Come find out what makes Peak "THE PLACE" to work and live. Peak is currently looking for a "ROCKSTAR" Resident Service Coordinator to join our team at our beautiful 1,200+ unit property, Ramblewood Apartments.

• Participate in resolving and handling resident maintenance questions, concerns and complaints
• Take service requests from residents or staff via phone, in person, and email. All requests are to be entered in a timely fashion. Phone messages and email will be checked consistently
• Assist Maintenance Supervisor with determining importance of request for service technicians, or vendors
• Demonstrate strong organizational skills
• Must have reliable transportation

Why come work for us?

Peak Management provides a superb compensation and benefit package, including medical, dental and life insurance. In addition, we also provide on call-premium and PTO (including your birthday!) Looking ahead for retirement? We got that covered too! We also offer a 401(k) plan with a generous employer match.

• SIGN-ON BONUS INCLUDED**

If you are a positive person who likes to make things happen, this is the opportunity for you!

Peak Management is an Equal Opportunity Employer. These laws prohibit discrimination on the basis of race, color, religion, sex, national origin, or status as an individual with a disability or protected veteran.

Requirements

Physical Requirements

• Prolonged periods standing and walking
• Must be physically able to climb ladders, bend, or crawl into awkward spaces
• Must be able to lift up to 50 pounds at a time
• Must be able to traverse a variety of properties with stairs and in a variety of weather

Core Values

In order to achieve success, the Peak Management team must embrace certain core principles and values:

Positive People that Make it Happen!

• I Can & I Will
• I Care
• No Drama
• Keep Climbing

Benefits

We offer a competitive salary and generous benefit package, along with Paid Time Off (PTO) and 401(k) with ER matching