Lifestyle Manager

LIVunLtd; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Benefits

Dental Benefits

Vision Benefits

401K Benefits

Life Insurance

Job summary

LIVunLtd is seeking a Lifestyle Manager to oversee concierge and facility operations at our luxury properties in New York. You will coordinate resident programs, events, and partnerships with the Creative Team, while supervising Lifestyle Associate staff and maintaining high service standards.

Focus on guest services, event planning, and day-to-day operations; knowledge of BuildingLink and Salesforce is a plus. Strong communication and organization are required for success on-site.

Qualifications

• Minimum 2 years in luxury hospitality, concierge, or premium service.
• Strong knowledge of NYC attractions, dining, and nightlife.
• Excellent communication and organization are essential.

Responsibilities

• Oversee day-to-day concierge and facility operations at LIVunLtd properties.
• Coordinate programs and events with off-site Creative Team.
• Manage vendor relations and neighborhood guides for local businesses.
• Attend on-site functions and reconcile related invoices and expenses.
• Maintain safety protocols and coordinate maintenance requests.
• Lead and support Lifestyle Associate(s) as needed.
• Represent LIVunLtd with professional dress and client-focused service.

Skills

Luxury hospitality

Event coordination

Communication skills

Time management

Multilingual (asset)

Google Suite

BuildingLink

Salesforce

Independent work

Guest services

Private membership clubs

Team collaboration

Tools

BuildingLink

Salesforce

Google Suite

Job description

Job Description

As the Lifestyle Manager you will work at one of LIVunLtd’s luxury residential or commercial buildings to oversee the concierge services the residents|tenants receive. The Lifestyle Manager will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Lifestyle Manager, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s. The ideal candidate will have experience in event coordination, concierge services, and providing elevated hospitality.

Essential Responsibilities

• Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.
• Ensure LIV-approved promotional materials are on display on property.
• Attend periodic on-site parties and functions.
• Reconcile and submit invoices for all purchases and expenses.
• Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
• Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
• Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.
• Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.

Events, Promotion, Sales, and Networking

• Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.
• Ensure LIV-approved promotional materials are on display on property.
• Attend periodic on-site parties and functions.
• Reconcile and submit invoices for all purchases and expenses.
• Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
• Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
• Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.
• Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.

Operations + Facility Management (location dependent)

• Manage package service and dry cleaning.
• Log and assign maintenance requests to appropriate party.
• Manage key distribution.
• Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
• Ensure compliance with safety/emergency/incident/accident protocols.
• Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
• Training, educating, monitoring, and coaching on-site staff on all facility procedures.
• Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.

Fitness + Group Fitness Programs (location dependent)

• Promote and coordinate LIVunLtd’s personal training sessions, private instruction, and massage services for residents.
• Display and stock marketing materials on-site provided by the Creative Team.
• Relay client and resident group fitness programming feedback and requests to Fitness + Wellness Director.

Pool Operations (location dependent)

• Monitoring Lifeguard attendance and performance.
• Maintaining Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.
• Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements.
• Identify and propose repairs, annual maintenance and upgrade items.

Skills And Qualifications

• Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury retail.
• In-depth knowledge of New York City attractions, nightlife, restaurants, and shopping.
• Enthusiastic, passionate and knowledgeable about the hospitality industry.
• Thrive in a dynamic, fast paced environment.
• Excellent verbal and written communication skills.
• Superior time management skills.
• Knowledge of multiple languages is an additional asset
• Knowledge of BuildingLink and Salesforce are bonus qualities.
• Proficient in Google suite
• Ability to work independently with remote supervision.
• Ability to work with all levels of staffing, other management and clientele.
• Great opportunity for those with experience as a personal assistant, concierge, and event planner or those who have worked in guest services, members services, private membership clubs.

Benefits

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards
• Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance

Compensation

Being the third party nature of LIVunLtd, salaries are dependent on relevant experience and the location of the position.

LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

LIVunLtd is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States.