Resident Safety & Community Concierge

Arbor Prop; Austin (TX); On-site; USD 26,000 - 28,000; Full time

Job summary

Arbor Property Management, Inc. is seeking a Courtesy Officer for The Metropolis in Austin, TX. This full-time role focuses on creating a safe, welcoming environment after hours, patrolling grounds, addressing resident concerns, and supporting property management.

You will enforce community policies, document incidents, and maintain professional resident relations while building positive relationships with residents and protecting company assets.

Qualifications

• High school diploma or equivalent.
• Two years of related experience preferred.
• Strong communication and conflict de-escalation skills.
• Valid driver's license.
• Security license preferred if required by ownership.

Responsibilities

• Conduct routine property patrols.
• Inspect amenities, lighting, gates, parking areas, and common spaces.
• Observe and report safety hazards, vandalism, suspicious activity, and maintenance concerns.
• Maintain a visible presence that promotes community safety.
• Respond professionally to resident concerns.
• Serve as the after-hours liaison between residents and management.
• Support community events and maintain a welcoming atmosphere.
• Assist with enforcement of parking, noise, pet, pool, and guest policies.
• Respond to emergencies and contact responders when necessary.
• Document all incidents and actions taken.
• Maintain daily activity logs and incident reports.
• Communicate security and operational concerns to management.

Skills

Strong communication

Conflict de-escalation

Customer service

Education

High school diploma or equivalent

Tools

Smartphone

Microsoft Office

AppFolio

Security systems

Job description

Arbor Property Management, Inc. is seeking a Courtesy Officer for The Metropolis in Austin, TX. This full-time role focuses on creating a safe, welcoming environment after hours, patrolling grounds, addressing resident concerns, and supporting property management.

You will enforce community policies, document incidents, and maintain professional resident relations while building positive relationships with residents and protecting company assets.