Courtesy Officer

Arbor Prop; Austin (TX); Hybrid; USD 26,000 - 28,000; Full time

Job summary

Arbor Property Management, Inc. is seeking a Courtesy Officer for The Metropolis in Austin, TX. This full-time role focuses on creating a safe, welcoming environment after hours, patrolling grounds, addressing resident concerns, and supporting property management.

You will enforce community policies, document incidents, and maintain professional resident relations while building positive relationships with residents and protecting company assets.

Qualifications

• High school diploma or equivalent.
• Two years of related experience preferred.
• Strong communication and conflict de-escalation skills.
• Valid driver's license.
• Security license preferred if required by ownership.

Responsibilities

• Conduct routine property patrols.
• Inspect amenities, lighting, gates, parking areas, and common spaces.
• Observe and report safety hazards, vandalism, suspicious activity, and maintenance concerns.
• Maintain a visible presence that promotes community safety.
• Respond professionally to resident concerns.
• Serve as the after-hours liaison between residents and management.
• Support community events and maintain a welcoming atmosphere.
• Assist with enforcement of parking, noise, pet, pool, and guest policies.
• Respond to emergencies and contact responders when necessary.
• Document all incidents and actions taken.
• Maintain daily activity logs and incident reports.
• Communicate security and operational concerns to management.

Skills

Strong communication

Conflict de-escalation

Customer service

Education

High school diploma or equivalent

Tools

Smartphone

Microsoft Office

AppFolio

Security systems

Job description

Job Details

Job Location: The Metropolis - Austin, TX 78741

Position Type: Full Time

Salary Range: $19.00 - $20.00 Hourly

Job Category: Security

ARBOR PROPERTY MANAGEMENT, INC.

JOB DESCRIPTION

Position Title: Courtesy Officer

Department: Security

Reports To: Property Manager

Employment Status: Full-Time

Position Summary

The Courtesy Officer helps foster a safe, secure, and welcoming living environment for residents by providing a visible after-hours presence, promoting community standards, responding to resident concerns, and supporting property management in maintaining a positive residential experience. The Courtesy Officer serves as an ambassador of Arbor Property Management by building positive relationships with residents while assisting in protecting company assets and supporting consistent enforcement of community policies. Success is measured equally by professionalism, sound judgment, exceptional customer service, and the ability to build positive resident relationships.

Community Safety & Property Patrol

• Conduct routine property patrols.
• Inspect amenities, lighting, gates, parking areas, and common spaces.
• Observe and report safety hazards, vandalism, suspicious activity, and maintenance concerns.
• Maintain a visible presence that promotes community safety.

Resident Relations & Community Support

• Respond professionally to resident concerns.
• Serve as the after-hours liaison between residents and management.
• Support community events and maintain a welcoming atmosphere.

Policy Enforcement & Emergency Response

• Assist with enforcement of parking, noise, pet, pool, and guest policies.
• Respond appropriately to emergencies and contact emergency responders when necessary.
• Document all incidents and actions taken.

Documentation & Communication

• Maintain daily activity logs and incident reports.
• Communicate security and operational concerns to management.

Performance Expectations

• Professional resident interactions.
• Prompt response times.
• Accurate documentation.
• Visible community presence.

Qualifications

• High school diploma or equivalent.
• Two years of related experience preferred.
• Strong communication and conflict de-escalation skills.
• Valid driver's license.
• Security license preferred if required by ownership.

Technology & Equipment

• Smartphone
• Microsoft Office
• AppFolio
• Security systems where applicable

Physical Requirements

• Walk property extensively.
• Work evenings, weekends, holidays.
• Lift up to 25 pounds.

Arbor Core Expectations

• Lead with integrity and professionalism.
• Provide exceptional customer service.
• Represent Arbor positively.
• Follow company policies.

Benefits

Eligible full-time employees may participate in Arbor Property Management's comprehensive benefits package, including medical, dental, vision, life insurance, paid time off, holiday pay, retirement benefits, rental discount where applicable, and other company-sponsored benefits subject to eligibility.

Employment Requirements

Employment is contingent upon successful completion of a criminal background check, drug screening, employment eligibility verification, and any additional company requirements.

Disclaimer

This description outlines the general nature of the position and is not intended to be all-inclusive. Arbor Property Management reserves the right to modify duties as business needs require.

Qualifications