ASST COMM MGR NONEX

Paycom - ATS; Ventura (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

Willows at Ventura is seeking an Assistant Community Manager at its Ventura, CA location. You will support the Community Manager and help drive engagement, focusing on resident relations, leasing activities, and financial duties.

The role emphasizes leadership, service excellence, and collaboration with the onsite team to maintain occupancy and uphold company policies.

Qualifications

• 2-3 years of multi-family property management experience.
• Experience in leasing, resident services, and collections.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Create a safe, respectful, and productive environment for all team members.
• Promote service excellence and drive employee engagement.
• Assist in marketing the apartment community and leasing activities.
• Handle move-in/move-out processes and resident engagement.
• Oversee delinquency management and receivables with guidance to Community Manager.

Skills

Customer-Centric

Problem Solving

Communication

Business Acumen

Sales Driven

Cost Conscious

Tools

MS Word

Excel

Outlook

Job description

Job Details

Job Location: WILLOWS AT VENTURA - VENTURA, CA, Position Type: Full Time, Salary Range: $25.00 - $26.00Hourly, As theAssistantCommunityManager, you are a team builder andhelpprovide support and direction to ensure high level of Employee and Resident Engagement.

You are responsible forassisting the Community Managertomeet theOwner’s asset performance expectations within your assigned Community byachieving revenue growth, occupancyand reputation managementgoals.You thrive on sharing your knowledge and creating a betterfuturefor GHP. You areanAmbassador of the GHP Culture and Visionwithin your Community.

REPORTS TO:CommunityManager

ESSENTIAL JOB DUTIES

• CustomerExperienceand Leadership:

• Create andmaintaina safe, respectful, and productive environment for all team membersatthe community.

• Help set a Service Excellence standard and inspiresthe teams to achieve it.

• Promote regular communication and transparency within the Community.

• Manage Move-In and Move-Out experience provided by theCommunityand the overall resident engagement.

• Promote and uphold company values, employeepromise, policies, and initiatives.

• Efficiently handle resident requests and concerns.

• Focus onidentifyingthe challenges early andtakecorrectivemeasuresas necessary.

• Own the employee experience,helpdrive employee satisfaction and elevate team behaviors.

• Maintain a strong connection of the community team toGHP.

• Act as backup totheCommunity Manager when neededincluding,but not limited to,timekeeping management, people management and team leadership.

• May have direct reportsas applicable.

• Sales and Marketing:

• Assistinmarketingtheapartmentcommunitythroughongoingonlineadvertisement,socialmediainteractionsandcommunityoutreachmarketing.

• Assistin preparing and distributing marketing materials based on established templates and guidelines such as newsletters, pamphlets, flyers, etc.

• Assistinplacing,removing/updatingbanners,balloons,signs,flags,etc.

• Actasasalesrepresentativeforthecommunityandasapointofcontactforprospectiveresidentscallingand/orvisitingthepropertytoinquireaboutleasingavailability.

• Plan and managein-resident events.

• Financial Performance:

• Compute,classifyand record data to keep financial records complete.

• Accept rental payments and post rentsintothe computer system.

• Record monies collected andpreparebank deposit slips on an on-going basis.

• Make daily bankdepositandmaintainrecordof all deposits made, including copies of all checks in deposit.

• Maintain debit,creditand total accounts on computer spreadsheets and databases using specialized accounting software.

• Engage in phone calls, emails, door knocking.

• Update DQ notes in Yardi by the 10thof each month.

• Overseedelinquencies and monitorscollection procedures, as applicable.

• Support the Community Manager in implementation oftimelycollection proceduresin accordance withcompany policies and practices.

• Issue 3 Day Notices to Pay or Quit, withtimelyfollow up on notices.When necessary, forwardappropriate documentson delinquent accounts to the attorney for unlawful detaineractions.

• Collect and verify proof of income for prospective residents,if applicable.

• Operations:

• Assist the Community Manager in all phases of the property operations.

• Assist the Community Manager in designing and implementing resident retention programs.

• Responsiblefortheknowledgeandadministrationofleasingtechniquesandsalesmethods.

• Maintainhighoccupancylevelthroughsupportofandparticipationinleasingactivities,effectivemotivation,keepinginformedofmarketconditions,understandingofcompetitivepricing.

• Adviseresidentsofreferralconcessions(ifpermitted).

• Communicateleasing requirements and community policies to the prospective resident during the leasing process and follow Fair Housing guidelines.

• Prepare and complete lease forms or agreements and collect rentaldeposit.

• Keep abreast of current rental rates, floor plans,locationsand all amenities of the property.

• Maintainhighoccupancylevelthroughsupportofandparticipationinleasingactivities,effectivemotivation,keepinginformedofmarketconditions,andunderstandingofcompetitivepricing.

• Ensure that the “model” and target apartments are readyforshow by visitingthem multiple timesdaily andcommunicatewhen units are not market-ready to the Community Manager.

• Distributeallcompanyorcommunity-issuednotices.

• Knowledge of federal and state wage and hour regulations.

• Preparation of bond packets and/or Section 8,where applicable.

Qualifications

Core Competencies

• Customer-Centric – Put the customer, both internal and external, at the heart of everything.
• Problem Solving – Uses logic and reasoning to identify solutions and seek alternative solutions, conclusions or approaches to problems.
• Communication – Communicates in detail both written, orally and verbally in a professional manner.
• Business Acumen - Communicates professionally and exhibits a sense of urgency with both internal and external customers.
• Cost Conscious – Makes decisions within assigned role that are fiscally responsible.
• Sales Driven – Meets and exceeds sales goals and seeks opportunities to close on all potential residents.

Professional Requirements

• 2-3 years of multi-family property management experience in operations/resident services.
• Experience in bookkeeping preferred.
• 1 year of working knowledge using Yardi software.
• Sales and/or leasing experience.
• General office experience.
• Proficiency in MS Word, Excel and Outlook required.
• Ability to interact effectively with prospects, residents, peers and management.
• Excellent customer service skills.
• Must be extremely organized, detail-oriented and able to multi-task.

Physical Requirements

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly operates computer and other office machinery.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance.
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
• Constantly works in outdoor weather conditions.
• May be required to drive golf cart.
• May require a valid driver’s license where driving is a necessary job function and alternative transportation isn't feasible.

COGNITIVE OR MENTAL REQUIREMENTS

• Reading;
• Writing;
• Strong math skills;
• Ability to communicate clearly;
• Ability to deal with complex issues;
• Attention to detail; and
• Ability to prepare financial and related reports.

ELIGIBILITY REQUIREMENTS

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.