Resident Relations Specialist - One Boynton

AIR Communities; Boynton Beach (FL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Rent discount 25%

Paid time off

Medical, dental, vision

401(k) plan

Tuition assistance

Paid parental leave

Commuter benefits

Career growth

Job summary

AIR Communities, One Boynton in Boynton Beach, FL, is hiring a Resident Relations Specialist to enhance the day-to-day resident experience. You will manage lease renewals, respond to concerns, assist with move-ins/outs, and support online payments in a fast-paced apartment community.

The role offers hourly pay ranging from $19.00 to $24.00 with renewal commissions, full-time benefits, and growth opportunities within a national property-management company.

Qualifications

• 2+ years of customer service experience in property management, hospitality, retail, or a fast-paced service environment.
• Strong communication, conflict-resolution, and relationship-building skills.
• Ability to provide exceptional service in a professional and friendly manner.

Responsibilities

• Manage the resident lease renewal process and support resident retention efforts.
• Respond to resident concerns and coordinate resolutions with community teams.
• Assist residents throughout the move-out process, including notices to vacate and resident transfers.
• Help residents with online rent payments and account-related questions.
• Enter, track, and provide updates on service requests.
• Complete move-in and move-out inspections.
• Assist with parking and pet registrations.
• Assist with package management and resident inquiries.
• Communicate community updates and important information to residents.
• Coordinate resident events and engagement activities.
• Address policy violations professionally and consistently.
• Maintain accurate resident records and documentation.

Skills

Customer service

Communication

Conflict resolution

Relationship building

Job description

Resident Relations Specialist - One Boynton

• Full-time
• Department: Leasing
• Employee Type: Regular
• Compensation: USD 19 - USD 24 - hourly

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

We are hiring aResident Relations Specialistfor ourapartment community One Boyntonin Boynton Beach.

As a Resident Relations Specialist, you'll play a key role in the day-to-day resident experience. From coordinating lease renewals and resident events to resolving concerns and supporting move-ins and move-outs, you'll help create a welcoming community that residents are proud to call home.

If you're an organized, people-oriented professional who enjoys solving problems and making a positive impact, we want you on our team!

AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including:

• Expected base pay rate of $19.00 to $24.00 per hour + Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Opportunity for extended time off with benefits during slower parts of the year.
• 25% Rent Discount at any AIR community.
• Career growth opportunities with a nationally recognized apartment management company.

What You Will Do

• Manage the resident lease renewal process and support resident retention efforts.
• Respond to resident concerns and coordinate resolutions with community teams.
• Assist residents throughout the move-out process, including notices to vacate and resident transfers.
• Help residents with online rent payments and account-related questions.
• Enter, track, and provide updates on service requests.
• Complete move-in and move-out inspections.
• Assist with parking and pet registrations.
• Assist with package management and resident inquiries.
• Communicate community updates and important information to residents.
• Coordinate resident events and engagement activities.
• Address policy violations professionally and consistently.
• Maintain accurate resident records and documentation.

Who You Are

• A strong communicator who enjoys helping people.
• Organized, detail-oriented, and able to manage multiple priorities.
• A proactive problem-solver who remains calm under pressure.
• Adaptable in a fast-paced environment.
• A collaborative team player.

What You Have

• 2+ years of customer service experience in property management, hospitality, retail, restaurant, or another fast-paced service environment.
• Strong communication, conflict-resolution, and relationship-building skills.
• Ability to provide exceptional service in a professional and friendly manner.
• A proactive, solutions-oriented approach to serving residents and resolving concerns.
• Reliable transportation.
• Ability to read, write, and speak English
• Paid time off includingvacation, sick time, and 14holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) planwith up to 6% employer match.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

Application Deadline:Theinitial deadlinefor applications is 10/23/2026.Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.