Resident Relations Specialist

AIR Communities; Denver (CO); Híbrido; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Rent discount

Health insurance

Dental insurance

Life insurance

401(k)

Parental leave

Tuition reimbursement

Paid time off

Commuter benefits

Career growth

Pet insurance

Employee discounts

Descripción de la vacante

AIR Communities in Denver, CO, is hiring a Renewal Support Specialist to join our centralized operations team. This onsite role at the Denver Tech Center supports the resident lifecycle by managing renewals, notices, and key administrative processes that keep communities running smoothly.

You will handle lease renewals, notices to vacate, respond to resident inquiries, and assist with post move-out tasks while ensuring data accuracy and compliance with internal procedures.

Formación

• 1–3 years of customer service, administrative, or operations experience.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional written and verbal communication.
• Comfortable learning new systems and data entry.
• Property management experience is a plus.

Responsabilidades

• Manage the lease renewal process, generate offers, and prepare documents.
• Process Notices to Vacate and ensure accurate documentation.
• Assist onsite teams by handling resident inquiries.
• Support post move-out processes and maintain data accuracy.
• Collaborate with community teams to ensure a seamless resident experience.
• Maintain records and resolve data discrepancies in internal systems.

Conocimientos

Customer service

Administrative support

Operations experience

Detail oriented

Multitasking

Data entry

Communication skills

Property management

Descripción del empleo

AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets.At AIR,we value integrity, respect, collaboration, customer focus, and performance.These values are brought to life by our teammates, who are ultimately responsible for our success.When you join our team, you'll work alongside the most dedicated professionals in the industry andopen the door to unlimited career opportunities.

Job Description

We’re hiring a Renewal Support Specialistto join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center, you’ll support the resident lifecycle by managing renewals, notices, and key administrative processes that keep communities running smoothly.

What You Will Do

• Manage the lease renewal process (generate offers, prepare lease documents, finalize paperwork)
• Process Notices to Vacate and ensure accurate documentation
• Support onsite teams by handling resident inquiries and shared inbox requests
• Assist with post move-out processes and ensure compliance with internal procedures
• Maintain accurate records and resolve data discrepancies in internal systems
• Collaborate with community teams to deliver a seamless resident experience

Qualifications

• 1–3 years of customer service, administrative, or operations experience
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable learning new systems and handling data entry
• Professional communicator (written and verbal)
• Property management experience is a plus

Additional Information

What We Offer

AIRoffers attractive total compensation packages designed to recognize and reward performance:

• Expected pay rate of $22-$23per hour.You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off includingvacation, sick time, and 14holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) planwith up to 6% employer contribution.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

Application Deadline: The initial deadline for applications is7/13/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.